due in 6 hours

Faculty of Science and Technology

EXAMINATION

Sample Exam

ITECH2304 Emerging Information Systems This paper is for Berwick Campus, Online and Distance Learning (Online & Distance Learning)

and Mount Helen Campus students.

Examination Duration: 120 minutes Total Marks: 75

Reading Time: 10 minutes

Exam Conditions:

This is a Theory examination

This is a Closed Book examination

Materials Permitted In The Exam Venue:

Normal writing materials

Dictionary (bilingual unmarked)

Materials To Be Supplied To Students:

none

Instructions To Students:

Student Number __ __ __ __ __ __ __ __

Family Name _______________________

First Name _______________________

DO NOT REMOVE ANY PART OF THIS PAPER FROM THE EXAM ROOM.

EXAMINATION RULES

1. Do not detach any portion of the examination paper.

2. Listen for all instructions from venue supervisors.

3. Do not begin writing until reading time has ended.

4. Ensure that you print your name and student number on all exam papers, answer booklets and multiple choice sheets.

ITECH2304 Emerging Information Systems

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EXAM COMMENCES NEXT PAGE

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Section A: ‘Fill in the blank’ Questions [1 x 10 = 10 marks] Find suitable word or words to fill in the blank for the following questions. Write the answer in your answer script and not in this exam paper.

A1. ______________ ______________ refers to the use of computer technology to dig out patterns and trends in data.

A2. ______________ is the buying and selling of goods and services over public and private computer networks.

A3. ______________ are websites that rely on user participation and user-contributed content.

A4. ______________are large-scale, integrated packaged software applications that connect and manage processes and information flows across complex organisations.

A5. The most common barcode for retail sales in Australia is called ______________.

A6. An internal network based on Web technologies that allows people within organization to exchange information and work on projects, is called ______________.

A7. ______________ ______________ is the Method of slicing digital messages into parcels (packets), sending packets along different communication paths as they become available, and then reassembling packets at destination.

A8. RFID stands for ______________ ______________ ______________.

A9. A ______________ ______________. is a superset of all your online data that includes secure private records as well as your public online identity.

A10. ______________ ______________. is the study of how people do behave, and

how they think they should behave.

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Section B: Multiple Choice Questions (MCQs) [1 x 10 = 10 marks] Answer all the following MCQ questions. Write the answer in your answer script and not in the exam paper.

B1. Data that has been processed in such a way as to be meaningful to the person who receives it, is called

a. Knowledge b. Information c. Processes d. All of the above e. None of the above

B2. ______________ establishes the structure, features, and functions of information

systems that will be used in an organisation a. Organisational strategy b. Industry Structure c. Competitive strategy d. All of the above e. None of the above

B3. A database is a collection of

a. Records, tools, fields b. Relationships. Processes, systems c. Tables, relationships and metadata d. All of the above e. None of the above

B4. ______________ information is vital for the managerial analysis tasks. a. Organizational information b. Analytical information c. Transactional information d. All of the above e. None of the above

B5. The Systematic process of creating, assessing, and altering business processes are called

a. Management information systems b. Organizational processes c. Business Process Management d. All of the above e. None of the above

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B6. Which of the following is not the common characteristic of Big Data

a. Variety b. Veracity c. Volume d. Velocity e. Vacancy

B7. Ecommerce, which is doing business over the internet, is characterised by different Ecommerce models. Which of the following Ecommerce model represents “Sales between a supplier and a retail customer”.

a. Business-to-Consumer (B2C) b. Business-to-Business (B2B) c. Consumer-to-Consumer (C2C) d. Business-to-Government (B2G) e. Both (a) and (c) above

B8. Effective and efficient SCM systems can enable an organisation to:

a. Decrease the power of its buyers b. Increase its own supplier power c. Increase switching costs to reduce the threat of substitute products or

services or threat of rivalry d. Create entry barriers, thereby reducing the threat of new entrants e. All of the above

B9. Open Systems Interconnection (OSI) reference model is one of the two major data communication frameworks. The 7 layer OSI reference model is used for which of the following:

a. To provide assistance when troubleshooting network problems b. To provide a common terminology and framework for networking

technology developers c. To facilitate the development of connectivity standards needed for flexible

open architectures d. To enable the development of protocol stacks that allow network nodes to

communicate with one another e. All of the above

B10. Although the benefits of e-business systems may be enticing, it is not always easy to develop, deploy and manage these systems. Which of the following is not considered as Ebusiness challenge:

a. Elimination of middle layers in supply chain b. Leveraging existing systems c. Increasing liability d. Providing security e. Adhering to taxation rules

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Section C: Short Descriptive Questions (5 x 7 = 35 marks) There are SEVEN questions in this section. All questions carry equal marks. Answer all questions. C1. What are the different types of competitive strategies? Explain with examples. C2. How can Information Systems help organizations? C3. Describe data warehouse and its Business Benefits. C4. Elaborate on the benefits of social networking to a business organisation.

C5. Enterprise systems (ESs) are large-scale, integrated packaged software applications. Briefly explain the key points of Enterprise Systems

C6. TCP/IP (Transmission Control Protocol/Internet Protocol) is the basic communication language or protocol of the Internet. Explain briefly the working of TCP/IP.

C7. Briefly explain different types of cloud services.

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Section D: Extended Descriptive Questions (2 x 10 = 20 marks) There are TWO questions in this section. The two questions carry equal marks. Answer both the questions. D1 Introduction to business information systems (10 marks)

Discuss the term “information system” and explain its five component framework. Elaborate on the impact of information technology on business operations. With the aid of a suitable schematic diagram and examples, show the three stages influenced by management information systems, namely input, transformation process and output. Emphasise how ‘environment’ and ‘monitoring and control’ interacts with these three processes.

D2 E-Business and Mobile Business (10 marks)

Discuss the benefits and challenges of e-Business. One of the key trend of e-Business is m-Business (mobile business). Discuss various benefits of business mobility.

END OF EXAMINATION

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