14 Oct Electronics Case Study
Please read the Samsung Electronics Case Study, and complete a Affinity Diagram and a Pareto Chart in the format of excel spreadsheet
1. Create an affinity diagram from the complaints provided in Exhibit 1. Note the following:
• Of the 33 complaints, some will fit in only one category and some may fit in multiple categories.
• You are to create as many categories as you need; however, if you end up with more than 15 you probably have too many.
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