09 May HOW DOES THE ENVIRONMENT/CONTEXT A BUSINESS OPERATES IN AFFECT ITS VALUE CREATION ACTIVITIES?
QUESTION 1How does the environment/context a business operates in affect its value creation activities?a.A business operates in a competitive environment this creates the need for differentiation of productb.A business operates in a competitive environment this creates the need for good support processesc.A business operates in a competitive environment this creates the need for a value chaind.All of the aboveQUESTION 2In strategic alignment why is it important to map out process functions?a.So we can clearly see the relationships between managersb.So we can clearly see the relationships between functionsc.So we can identify reasons to reprimand operations managersd.None of the aboveQUESTION 3Why is accountability important in Strategic Alignment?a.To identify non-value adding resourcesb.To identify resources that are not part of a processc.To identify process participantsd.To identify the process owner QUESTION 4From which of the following traditions do ERP systems stem from?a.OD and TQMb.OD and BPRc.TQM and BPRd.None of the above QUESTION 5What is Process-Oriented Organisational Design?a.A change in structure to improve process functionalityb.A change in process to improve efficiencyc.A change in outsourcing to offshoringd.A change in organisational cultureQUESTION 6As it relates to establishment of efficient processes an ERP system creates value for a corporation:a.To create more efficient processesb.To create more efficient processes and increase productivity gainsc.To minimise competitiond.To create more flexible process and maximise sales revenue QUESTION 7Which of the following value chain activities helps to sustain a competitive advantage?a.Qualityb.Servicec.Lower switching costsd.All of the aboveQUESTION 8How does differentiation supports competitive advantage?a.By keeping away new entrants costs must be raisedb.By increasing profitsc.By minimising fixed costsd.By creating a unique value to customers QUESTION 9What is the difference between a primary process and a support process according to the value chain?a.The primary process involves no value creation the support process create all the valueb.The support processes support outsourcing and offshoring and have nothing to do with primary processesc.The primary process involves value creation activities the support processes support primary activitiesd.None of the aboveQUESTION 10Which of the following is used to align strategic goals with processes through the use of ‘improvement’ indicators and measures?a.BPRb.ERPc.VCAd.TQM QUESTION 11What is the purpose of ‘value chain analysis’?a.To analyse the fit between processes and managementb.To analyse the fit between processes and outcomesc.To analyse the fit between processes and incomed.To analyse the fit between processes and benchmarks QUESTION 12Which of the following is NOT a value chain support activity?a.Operationsb.Human Resourcesc.Firm Infrastructured.Procurement QUESTION 13The term ‘strategic alignment’ means:a.Alignment of business processes with corporate objectivesb.Alignment of business processes with support processesc.Alignment of business performance with the stock marketd.Alignment of business processes with performance indicators QUESTION 14The following are the main reasons for offshoring. Select the statement that is untrue.a.To increase control over suppliersb.To access lower labour costsc.To build robust value chain networks for global marketsd.None of the above QUESTION 15Which of the following is NOT a value chain primary activity?a.Inbound Logisticsb.Information Technologyc.Serviced.Marketing and Sales QUESTION 16Vertical integration is …………………a.Setting up a business overseasb.The process of acquiring and consolidating elements of a value chain to achieve more controlc.The process of having suppliers provide goods and services that were previously provided internallyd.Taking over or merge with another firm which is in the same industryQUESTION 17Value chain analysis helps strategic alignment because:a.It helps to analyse strategic plansb.It helps to recognise distinct areas where outsourcing can be usedc.It helps keep suppliers happyd.It helps to recognise strategically distinct areas for process improvement
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