09 May WHICH STYLE OF CONFLICT MANAGEMENT IS SUSAN USING IN THE GIVEN EXAMPLE?
Which of the following examples shows a way of overcoming cross-cultural communication barriers?A.Pauline a customer service executive handling international customers often uses basic words and phrases of the customer’s native languages.B.Richard the business development head of a company ensures that he uses straightforward language when talking to international clients.C.Maria the leader of a culturally diverse team in an organization often makes references to the ethnicity of the team members during team meetings.D.Dominic an attorney often handling international mergers and acquisitions for various companies gives a lot of importance to the style and appearance of his counterparts.Susan a telemarketing executive off a company producing household appliances receives a complaint from one of the customers for a week’s delay in delivery. In order to pacify the customer Susan offers to deduct delivery charges. Susan takes this decision because the customer happens to be a regular user of the company’s products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?A.Accommodative styleB.Competitive styleC.Sharing styleD.Avoidant styleSteven the legal representative of a company entering into a joint venture with another firm formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the __________ style of conflict management.A.accommodativeB.competitiveC.collaborativeD.avoidant
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