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Customer Relationship Management

Customer Relationship Management

The CEO of your company is concerned that a natural disaster could make your company’s information systems unavailable long enough to significantly impact business. Currently, critical systems like file servers, e-mail services, and applications, such as HR, Payroll, Billing, and Customer Relationship Management (CRM), are hosted in a local datacenter.

Your job is to educate the board on the benefits and risks associated with using cloud services for business continuity and disaster recovery in order to aid their decision on whether to move to a cloud-based service or continue working from a local datacenter.

Prepare a 4- to 5-page Microsoft® Word document discussing the use of cloud services for business continuity and disaster recovery. Include the following:

Cloud Services for Business Continuity and Disaster Recovery:

Define business continuity and disaster recovery in the context of the cloud services

Show the importance of disaster continuity and disaster recovery to the function of the business

Risk Assessment:

Identify which risks can be transferred to the cloud provider based on the functions of the business

Explain new risks associated with using cloud services based on the functions of the business

Cost/Benefit Analysis:

Show the costs associated with a cloud-based solution for the business

Outline the benefits associated with a cloud-based solution for the business

Conclusion:

Relate the risk assessment and cost/benefit analysis to the business continuity and disaster recovery for the needs the business

Submit your assignment.

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