10 May WHICH OF THE FOLLOWING STATEMENTS IS NOT A STEP IN THE BRAINSTORMING PROCESS?
1- What is NOT a key factor to consider in the communication process?a) Identify the audienceb) Determine the purpose of the communicationc) Include enough information to fill the time or space allottedd) Maintain a positive attitude throughout the communication2- A service attitude is:a) showing an interest in competing with others for profit.b) letting your customer feel that you’re talking down to him or her.c) showing an interest in making a sale.d) being willing to go or give a little extra for the customer’s welfare.3- Read the following sentence and indicate the tone of the message: “Come in today and take advantage of our special sale. Our entire stock of jeans is on sale at 50 percent off the regular price. You will be received by our friendly sales staff.”a) Gushyb) Condescendingc) Congeniald) Flattery4- Which of the following statements is NOT a step in the brainstorming process?a) Gather all the background information needed.b) Evaluate each idea presented for importance.c) Review the list and delete anything you think unnecessary.d) Evaluate the list looking for similarities.5- Although spell checkers are useful for identifying misspelled words they cannot distinguish:a) words that are spelled correctly but used incorrectly.b) troublesome words that are misspelled.c) homonyms that are misspelled.d) synonyms that are misspelled.
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