01 May IDENTIFY GDDS PREVALENT LEADERSHIP THEORY, LEADERSHIP APPROACH AND PREFERRED LEADERSHIP STYLE.
Identify GDDs prevalent leadership theory, leadership approach and preferred leadership style.
Task 1: Read the course readings in weeks 1 – 4 to gain an understanding of the concepts of leadership theory, leadership approach and leadership style.
Task 2: Read the background information under each weeks course schedule and the case scenario to identify GDDs prevalent leadership theory, leadership approach and preferred leadership style.
Task 3: Create a table that illustrates GDDs prevalent leadership theory, leadership approach and the preferred leadership style.
Task 4: Explain the reasoning for the selection of each element within the table. You will use the course readings and the case scenario information to support the reasoning.
Step 4: Identify each candidates prevalent leadership theory, leadership approach and preferred leadership style.
Task 1: There are four potential candidates for the new manager position. Below is a summary of Rockfishs interview notes for you to use in making a recommendation. Read the interview notes for each candidate.
Candidate One- Henrietta Raynard
Henrietta was the assistant to Alex Cheng. She is 28 years old and is currently finishing her degree online at UMUC. Henrietta is a business administration major. She is friendly and has a quiet demeanor. She does not tolerate much nonsense from people, hates surprises, and wants people to be brief in talking with her. Rockfishs personal impression is that Henrietta was hesitant in joining a larger organization. She appears to like the smallness of a business and feels in control in such an environment. She liked the idea of the collaborative environment of GDD and responded well to the idea that her opinions and suggestions were always welcome. However, Henrietta expressed some concern that the youthful employees of Mail on Wheels had plenty of opinions but not a lot of discipline in their work ethic. She found that structure, procedures and rules have worked better than asking for input. When asked how her staff perceived her, she laughed and said the staff called her a “Type A.”. Then again, she indicated that to some of the people she works with, anyone who shows up for a meeting early is a “Type A.” Rockfish noted that during this statement it was only one of two times during the interview that she held his gaze for any length of time. When asked what characteristics she thought a leader needed to possess to succeed in the 21st century she replied, “…objective, practical, controlled and fair.” Raynard said her leadership style was transactional but Rockfish was not sure if it was not more authoritarian. When asked what leadership theory she thought was most likely to work in the 21st century her reply was “Great Man, because it emphasizes the characteristics of a person like honesty and trust.” Raynards knowledge of the business was sound but when asked if anyone could be a leader she said no. It was up to the position that a person holds. She seemed to know little about how GDD operated. When asked if she had a leadership approach she replied, “Can you clarify the question? If you mean, do I think I can l lead? Sure.” Raynard did understand that sustainability was very important to the business. She said she had some ideas about how to make the process aspect of Mail on Wheels better, more efficient while saving cost. She also thought that being eco-friendly was important but realized that was the other meaning of the word sustainability in business.
Candidate Two- Orson Hernandez
Hernandez currently manages the local Kinkos store. He has remained loyal to the company even after the merger. However, Hernandez feels that the stores image, culture, and mission have changed dramatically since the merger. He enjoys working with a customer until they are satisfied and regrets having to short change the time he currently spends with customers. He also feels that the company culture has become more rigid. When asked what characteristics he thought a leader needed to succeed in the 21st century, he replied, “…flexible, compassionate, insightful and honest”. Hernandez seemed to understand the idea of a mobile packaging store and was aware that Chengs company was becoming a strong competitor for the small business customers. Asked about the idea of competitive edge he said that a leader at his level does not have to worry about competitive edge. He likes the collaborative culture at GDD and showed signs of having done his homework on the Company. He said that GDD would do well if the company made sure the new division continued the existing culture because it encouraged creativity. When asked how he created followers among his employees, Hernandez replied that he liked to use incentive motivational techniques and would sometimes empower workers if they showed an ability to manage others well. Hernandez said he was a laisse-faire leader because it encouraged freedom. His said his favorite leadership theory was contingency theory because it allowed him to approach things by the situation. He liked to agree with people and saw himself as being flexible. Hernandez said that he really did not have an approach to leadership just a style.
Candidate Three- Jonathan Livingston
Currently works for the IT department at UPS and obtained this job right after serving in the military. Livingston entered the interview room all smiles and with a firm handshake. Rockfish admitted to being impressed by the firm handshake and the constant eye contact throughout the interview. Livingston was well prepared to discuss both companies having visited both prior to the interview. Livingston had also read about GDD online and spoke with current employees. Livingston indicated that he was the team leader in his current job and was content with the organization. However, his current job does not lead him to a career position in management, which he desires. His approach to leading is to look for leadership opportunities and encourage employees to act upon them if possible. Livingston believes he is positive about the future and while he knows that GDD is searching for market share, he feels that he can bring a big picture perspective to the new company by having worked at UPS. Livingston said he sees himself as a transformational leader. He feels good leadership is about having good relationships with followers. Relationship theory seemed to make the most sense to him for the 21st century because people are responsible for making change happen as well as leading change in the future.
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