12 May HAS SAM DONE THE RIGHT THING?
What should Faruk do?
Case 3
Sam joined Moyuka, a global car manufacturer, about a year ago to work in a team responsible for monitoring product quality of one of Moyuka’s best-selling models. Recently, Sam has received reports about a few isolated incidents involving problems with the model’s acceleration pedal, which lead the cars to speed dangerously out of control.
Sam decides that this is a serious safety concern that needs urgent attention. He raises this with Kathy, his line manager, who listens carefully, takes copious notes and promises to escalate his concerns to senior management.
A few days later, Sam receives a briefing from the Head of Product quality, which strongly recommends that, because there were only a few isolated incidents, that the issue be treated as a ‘quality’ and not a ‘safety’ issue. The briefing points out the high cost involved in a global product recall and its financial consequences for the company and its employees, and strongly discourages any further investigation.
Sam feels uncomfortable with this but, because of his junior position, decides to let the matter drop.
Has Sam done the right thing?
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