12 May HOW ARE KNOWLEDGE MANAGERS RECRUITED AND SELECTED?
Individual Assignment 1 – Questionnaire
Developing a questionnaire.
Members of a MBA management-consulting course formed a team to investigate career prospects in Knowledge Management (KM). Their stated research objectives were:
1. to provide an inventory of major U.S. firms that use a KM system,
2. to gather descriptive data on the nature and degree of KM, and
3. to collect information on how knowledge managers are recruited, selected, and prepared for their responsibilities.
The research question was:
“What is the role and scope of knowledge management (KM) in U.S. Fortune 500 companies?”
Because the student research fund was limited, the students restricted their research to Fortune’s top 500 companies. The students selected a mail survey as their data collection method. Their initial plan was to use a screening or qualifying question to establish which companies use KM. Their investigative questions were:
1. What is the incidence of use of the KM systems?
2. Was it considered and not adopted?
3. To what degree is it presently in use?
4. Has it been used in the past and discontinued?
5. What are future expectations regarding its use?
6. How are knowledge managers recruited and selected?
7. What are the qualifications for employment as a knowledge manager?
8. How does the knowledge manager function in the company?
9. How can we classify the characteristics of individuals and companies to discern trends and differences?
The team members developed the following procedure for constructing their questionnaire:
1. Having agreed on the investigative questions, each member attempted to write measurement questions aimed at tapping the essence of each investigative question.
2. Each measurement question was written on a 5-by-8-inch card to facilitate comparisons, revisions, additions, and deletions.
3. At a meeting of the team, all questions were reviewed, duplicates were eliminated, and a general winnowing occurred. The remaining questions were included in questionnaire draft 1, shown in Exhibit E–1.
4. In this first draft, there was no effort to place questions in sequence or to present them graphically or in a tabular form, as they would eventually be seen by respondents.
THERE ARE 5 PARTS TO THIS ASSIGNMENT.
Please answer each part of this assignment using the proposed layout.
Part 1: Comment the challenges that were present in exhibit E-1:
1. Sources of confusion and vagueness;
2. Question value (What useful information does the question provide? Not provide?);
3. Appropriateness of the proposed response formats and suggestions for improvement; and
4. Gaps in question coverage.
Use the following table as a guideline for your questionnaire analysis. You need to analyze ALL the questions individually.
Original Question
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