12 May HOW LONG HAVE KNOWLEDGE MANAGERS BEEN USED IN YOUR COMPANY?
What is your position in the company?
2. Is your company engaged primarily in industrial products, consumer products, or both?
3. Does your company use knowledge managers?
4. How many knowledge managers does the company have?
5. Would you please give or include a job description of your company’s knowledge manager position?
6. How long have knowledge managers been used in your company?
7. Has a knowledge management (KM) system been used and dropped in your company? If yes, why was it dropped?
8. Has a KM system ever been considered but never adopted in your company? If yes, why was it not adopted?
9. Are there any plans for the adoption of a KM system in the future?
10. What percentage of your knowledge managers come directly from each of the following sources? Campuses, within the company, other companies, other (list).
11. If knowledge managers come from within the company, what department or departments do they come from? Sales, marketing, production, advertising, other (list).
12. If knowledge manager s come from outside the company (other than campuses), what department or departments do they come from? Product manager, sales, marketing, production, advertising, other (list).
13. If knowledge manager s are recruited directly from campuses, what, if any, are typical degrees required?
14. Rank on a scale from 1 to 5 the relative importance of each of the following qualifications for a knowledge manager
15. (1 denotes the greatest importance): education, age, work experience, personality, and creativity.
16. If knowledge manager s are recruited from within the company, what is the average age, length of work experience (with the company), and educational background?
17. If knowledge manager s are recruited from outside the company (not including campuses), what is the average age, length of work experience, and educational background?
18. What functions does the knowledge manager actually perform in day-to-day activities, and what percentage of time is spent on each?
19. Of those functions listed above, which, if any, does the knowledge manager have final authority over?
20. To whom does the knowledge manager report?
21. Does your company have a structured training program for KM? If yes, please explain.
22. On the basis of which of the following is the knowledge manager evaluated? Market share, ROI, sales volume, profits, other (list).
23. What were the objectives of the company in instituting the KM concept?
24. How successful has the KM concept been in fulfilling the objectives set for it?
25. What were the characteristics of the KM concept that contributed to the fulfillment of these objectives?
26. What elements, if any, of the KM system did not adequately contribute to the fulfillment of the objectives?
27. What specific actions, if any, have been taken to deal with the inadequacies listed in the question above?
28. If your company is currently planning any broad revisions in the present KM program, please describe.
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