21 May change management performance
health care facility that aims to maximize shareholder value by introducing lean health care. While change management performance can be measured in financial terms, what happens when a mishandled change initiative start to endanger the live of patients?
Write a case report based on the following criteria:
1. INTRODUCTION
> What is the case about? Provide facts about the case.
> Discuss main factors/forces driving the need of change.
> When identifying these issues, use relevant information provided by the case.
2. DIAGNOSIS OF PROBLEMS AND CASE ANALYSIS
> Identify and analyze problems, challenges and issues specific to change management as found in the case.
> Identify the enablers and block of change.
> Apply relevant theoretical frameworks and scholarly literature to analyze the case.
3. RECOMMENDATION
> How to manage changes as a manager.
> How the change process could have been managed better. What kinds of organizational intervention?
> Recommendations must be based on key issues as identified in your analysis and supported by key themes in change literature.
You can apply Kotter’s 8 steps change process as well as Toyota’s lean manufacturing methods for this case. Mention problems, causes, symptoms and provide alternative solutions for each.
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