12 Jul CONSIDER MOTIVATION TECHNIQUES, MENTORING OR OTHER IDEAS FROM THE READINGS TO EFFECTUATE A POSITIVE CHANGE.
The manager must be able to solve problems, communicate, and lead teams toward the completion of a task. You are the manager of the northern branch of the Laurel City bowling alleys. The owner, Jill Espy, has 4 other bowling alleys around town. The average employee assigned to the concession stand of all the Laurel City bowling alleys lasts 3 years. However, in your branch, the average employee lasts only 8 months. Jill is concerned about this huge discrepancy and wants to know your ideas about the difference and what you can do to correct the problem. Training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere.You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate. However, one worker indicated that many of the workers do not know how to handle difficult customers. It makes them not want to come to work. Discuss how you would solve this problem. Consider motivation techniques, mentoring or other ideas from the readings to effectuate a positive change. Use the readings to support your reasoning. 500 words(References provided are material provided by professor as reference for assistance with question. If used please ensure to use APA format for in-text cited work and reference at end) Document Preview: 1 This text was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the works original creator or licensee. 2 Chapter 13 Managing Groups and Teams WHATS IN IT FOR ME? Reading this chapter will help you do the following: 1. Recognize and understand group dynamics and development. 2. Understand the difference between groups and teams. 3. Understand how to organize effective teams. 4. Recognize and address common barriers to team effectiveness. 5. Build and maintain cohesive teams. Figure 13.2 The P-O-L-C Framework Groups and teams are ubiquitous on the organizational landscape and managers will find that team management skills are required within each of the planning-organizing-leading-controlling (P-O-L-C) functions. For instance, planning may often occur in teams, particularly in less centralized organizations or toward the higher levels of the firm. When making decisions about the structure of the firm and individual jobs, managers conducting their organizing function must determine how teams will be used within the organization. Teams and groups have implications for the controlling function because teams require different performance assessments and rewards. Finally, 3 teams and groups are a facet of the leading function. Todays managers must be both good team members and good team leaders. Managing groups and teams is a key component of leadership. In your personal life, you probably already belong to various groups such as the group of students in your management class; you may also belong to teams, such as an athletic team or a musical ensemble. In your career, you will undoubtedly be called on to be part of, and mostly likely to manage, groups and teams. 13.1 Case in Point: General Electric Allows Teamwork to Take Flight In Durham, North Carolina, Robert Henderson was opening a factory for General Electric Company (NYSE: GE). The goal of the factory was to… Attachments: Principles-of….pdfPrinciples-of….pdf
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