12 May DESCRIBE A TIME WHEN YOU HAVE RECEIVED FEEDBACK AND USED THIS TO IMPROVE YOUR COMPETENCE LEVEL.
Internal Code: MAS3493 Case Study: You work for a large company that sells internet connections. The company receives in excess of 100 calls a day which are normally requests from customers for information, action, or to solve a problem. Part 1 Review the new tasks which your supervisor gave you for the week. Which of them must be completed this week and which could be carried over to next week? Explain the reasons for your decisions. Part 2 Develop a schedule of all your tasks for the next week (regular tasks and the new ones the Supervisor just gave you). Part 3 Looking at the work schedule you have filled in, answer the following questions: Will you be able to complete all of your tasks? Explain your answer. What will happen if you are suddenly given an urgent task? Will you still be able to finish your high priority tasks? How? Explain your answer. Questions: 1. List 2 (two) examples of ‘work group plans’ are used in the workplace. 2. What could you do to help incorporate and prioritise your tasks into a work schedule? 3. List 3 (three) common factors that affect the achievement of work objectives. Describe how you would manage these? 4. List 2 (two) types of business technology that can be used to manage and monitor planning and completion of tasks. Explain the functions and application of each item. 5. How would you monitor your own work performance? 6. Identify 2 (two) ways to gain feedback on your work performance. Explain how you would evaluate this feedback. 7. How could you identify variations in the quality of your work and whom would you report this to? 8. What are competency standards? Describe how they can assist in achieving a job role? 9. Describe a time when you have received feedback and used this to improve your competence level. 10. Describe how you have identified opportunities for improvement or professional development activities and acted upon them. 11. Where do you keep records or documents relating to your achievements and assessments? 13 total views, 2 views today
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