23 Jun DISCUSS WHY A ONE-STOP CONTACT IS IMPORTANT FOR AN ASSOCIATION EXECUTIVE.
Chapter 5:
Describe
and discuss the importance of the duties of the Director of Sales in a
full service hotel.
Discuss
why a one-stop contact is important for an association executive.
Discuss
what is entailed in the job of a convention manager.
Discuss
why communication is important between the sales department and other
department and what type of communications occur.
Chapter 6:
Describe
some actions or activities that might be classified as sexual harassment.
What are the essential elements of a sexual harassment allegation?
List
and discuss four state or federal laws that impact human resources in
hotels today.
Week
4 assignment
Chapter 7:
1. Identify and discuss in detail three challenges and three opportunities
from each of the five areas of the food and beverage departments. (hint: the
easiest format is in a chart)
2. Choose three food and beverage management positions and discuss and
describe three unique challenges and three managerial characteristics of each.
(hint: the easiest format is in a chart)
Submit your assignment to the Dropbox located on the silver tab at the
top of this page. For instructions on how to use the Dropbox,
Week
5 assignment
Homework
Chapter 8:
Define
and discuss the role of the director of security in maintaining hotel
security.
A
guest has just slipped on wet tile in the lobby, and fallen and hit her
head, surrounded by other patrons. She appears to be just shaken up, but
she is bleeding slightly from a cut on her forehead. Describe in detail
the steps you would take to handle this situation.
Chapter 9:
Describe
in detail the short, intermediate and long term demands on a general
manager’s time.
Discuss
the differences in the time demands of a general manager between a full
service large hotel and a small limited-service hotel.
Week
6 assignment
Homework
Chapter 10:
How
are RevPar, ADR and Occupancy are calculated and describe in detail what
each tells the general manager about the success of the sales and front
office department in effectively managing inventory?
What
are allocation controls? What are availability controls? What are the
benefits and disadvantages of each? (Note: disregard the side labels in
the book, they are reversed. Use the actual written paragraphs for
information) (hint: chart format may be easier to use)
Chapter 11:
Describe
and discuss the difference in a management company and a franchise
company. Discuss the advantages and disadvantages of each. (hint: chart
format may be easier to use)
Week
7 assignment
Homework
Chapter 12:
Discuss
the key demographics of potential buyers of timeshares as well as in
detail what elements of timeshares would entice them to buy timeshare
weeks over vacationing on their own in traditional lodging facilities.
How
is management of a timeshare different from management of traditional
hotels? Be specific regarding operating procedures and guest
characteristics.
Chapter 13:
Compare
and contrast in detail the lodging and facility characteristics of
activity-based facilities vs. themed facilities. What geographic areas are
most conducive to each?
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