25 Aug Do not grade or critique work only add to conversation
Do not grade or critique work only add to conversation
First response to Timothy
Moment of Crisis: Hostage Negotiators on the Job Discussion Post
The video, “Moment of Crisis: Hostage Negotiators on the Job Discussion Post,”
shows hostage situations being handled by law enforcement professionals who work to stabilize volatile situations (ABC News, 2014). The lessons this video conveys include keeping one’s cool and being able to determine then implement crucial decisions that involve high risk factors including kidnapping, various forms of violence, and even murder. While most businesses organizations do not face these kinds of stark realties, they do face crisis situations that demands negotiation skills and strategy and that is why these video offers something for everyone in terms of negotiation and strategy.
It is vital that all organizations remember that their number role is to survive by making a profit. (Bundy, Pfarrer, Short, & Coombs, 2017). This is true no matter the industry. This is the same philosophy that the law enforcement professionals in this video have, albeit they must also save the life of any and all hostages plus others (ABC News, 2014). As such, the law enforcement, the hostages, nearby citizens and even the criminals are stakeholders in this situation (ABC News, 2014). Therefore, the law enforcement does its best to maintain the safety of all. But if they cannot, they will be able to make the hard decision to kill or severely injure the criminal or criminals which provides a better outcome for the majority of stakeholders. This is what an organization in crisis must do, too.
One absolute that an organization can take from this video (ABC News, 2014) is that it must have a crisis management strattegy in place before the crisis hits. It can be adjusted as needed when a crisis occurs, but an organization should be ready to move into action when it finds itself in a precarious situation. The SWAT team does not just show up without training, hoping that everything will turn out okay. An organization should adopt that same strategy so that it is not caught off-guard and we
References
ABC News (2014, January 15) Moments of crisis: hostage negotiators on the job. [Video].
YouTube.Retrieved from:
Bundy, J., Pfarrer, M. D., Short, C. E., & Timothy Coombs, W. (2017). Crises and crisis
management: integration, interpretation, and research development. Journal of Management, 43(6), 1661–1692. https://doi.org/10.1177/0149206316680030
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