25 May FINALLY, HOW LIKELY WOULD YOU CONSIDER A CAREER IN CUSTOMER SERVICE TO BE FOR YOU?
Write a short answer (1 -2 paragraphs) responding to each of the following prompts. While your responses will be you expressing your opinion, you can’t really be wrong, but you are expected to provide thoughtful, complete, candid responses.
A. We discussed the idea of feeling that you have a responsibility to the customer is probably a good thing, regardless of how far from actual customer contact. Do you employ that idea in your current position? If not, can you understand how that type of attitude is not only good for the company and customer, but for the worker as well?
B. Take a critical look at yourself. When you consider the way you interact with others in a professional setting, do you detect any habit, traits, characteristics, etc., that you think you could improve upon? Assuming you do have areas in which you could improve yourself, please discuss them and your opportunities briefly.
C. We also looked at the disconnect someone who deals with the public must develop to guard against taking rants directed at them as a company representative personally. Do you have that ability not let unreasonable personal attacks “get to you”, or do you think you’d take that kind of issue “home with you”?
D. Finally, how likely would you consider a career in customer service to be for you? If you have experience in that field (retail, for example) please elaborate on that; otherwise, just give it your best guess. Experienced or not, please provide some rationale for your inclinations.
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