23 Apr Human rESOURCE mANAGEMENT
Assignment 1 Case Study: Attempt all questions. Answer comprehensively as you can. Goal Setting David Brooks was one of the most liked managers at the Financial Security Investments. In an industry known for its cutthroat competiveness, high employee turnover, low loyalty, and high employee mobility, the 20 brokers who reported to Brooks had surprisingly long tenures and strong loyalty to the company. They were all high performers with well-established clients who would deal only with them. They also displayed an unheard-of level of cooperation in helping one another, training new brokers, and supporting others areas of the company. At Financial Security Investment, it is important to increase the number of clients on annual basis, increase the client’s investment portfolios and keep great relation with the clients. Increasing profit and reducing cost has been Brook’s deliverable while keeping the team motivated, engaged and committed! Brook’s group had the lowest training costs and one of the best performance ratings among the five brokerage groups at Financial Security Investments. Brooks’s brokers had nothing but praise for him. They described him as one of the fairest managers around. They said he really knew the business and took excellent care of his people. He provided them with extensive training, rewarded them fairly, supported them in their disputes with other departments and groups, and represented their interests with upper management. They all knew he demanded excellent performance, but they also knew they could count on him to be flexible in accommodating their personal lives and the ups and downs that are an inherent part of the investment business. Brooks had been with Financial Security Investments for close to seven years. Within his first three years there, he had received four quick promotions, leading to his current appointment as group manager three years earlier. Brooks liked his job. Working with brokers and clients was exciting and always oared something new. He got along well with his manager, who praised him for his group’s excellent performance and relied on him to train new brokers and to resolve problems in other parts of the company. However, Brooks felt that he was somehow stuck. His several recent requests for promotions and his two applications for higher-level positions had been denied. He became particularly frustrated when he compared himself with Leslie Baskin, who joined the company a year earlier he did and was now being made an associate vice president in the strategic division. Like Brooks, Baskin had been a group manager and until the new promotion, she and Brooks had reported to the same division manager. Baskin had managed three different groups in a very short time period, which some attributed to the brokers’ extreme dislike of her. Although her groups performed well enough, their turnover rate was high. In many ways they were more like the rest of the industry than Brooks’s group: they were fiercely competitive, cutthroat loners who cared only about themselves. Baskin herself matched that profile. She spends most of her time with upper management developing big accounts. She was always ready with a flashy proposal for the big projects. She managed to make her presentations when all the top executives were present. Although she never mentioned any of the people who had helped her put together her proposals, she always dropped the name of a few powerful people in her acknowledgements. She seemed to know the important people in the company, and she came through with some impressive clients. The fact that she rarely followed through and dumped her work on the other groups and the brokers seemed to escape the attention of upper management. ©Al Tareeqah Management Studies – 2019 4 Brooks could not help but envy Baskin’s success. He was also puzzled by how she had become successful given her actual performance. Yes, she had brought in some major clients, but overall her performance was lower than that of several other group managers, including himself. Her brokers disliked her and complained about her temper tantrums, her threats, her lack of support, and her unreasonable demands. Yet, she was going places. Brooks shared his discontent with his manager and asked his manager to provide an explanation for Baskin’s promotion versus Brook’s promotion. His manager response was that “she is just really good” without providing any further information. Brooks is very frustrated and feels his manager is not considering all performance aspects when making his decision for promoting Baskin. Brook has started to talk to other managers and has recentl ©Al Tareeqah Management Studies – 2019 5 Assignment 2 Answer All the Questions 1. The Manager of the Finance Department has asked you to carry out a Job Analysis of other employees in your department. a. Briefly explain what is meant by the term Job Analysis. b. Briefly explain the 4 stages involved in carrying out a job analysis. c. Identify and briefly explain the information you would expect to collect during the job analysis investigation. 2. Wegmans Food Markets, Inc. (Wegmans), a US-based regional supermarket chain, was listed by Fortune as one of the 100 ‘Best Companies to Work For’ every year from 1998 to 2017 (Refer to Exhibit I). In 2017, Wegmans figured second on the list. According to a 2016 Consumer Reports survey, Wegmans was the only chain among the 68 supermarket chains to receive top scores for freshness, baked goods, and overall experience. Being a great company to work for had translated into good business results for it as well. “Results like these are only possible because of our people and because we are paying attention to the things that matter most to our customers,” said Danny Wegman, the chain’s CEO, in 2015.Founded by two brothers, Walter Wegman (Walter) and John Wegman (John), Wegmans was started at Rochester, New York. Walter worked in their parents’ grocery store while John sold produce from a push cart. In 1916, the brothers opened ‘Rochester Fruit and Vegetable Company’ at their home. In the 1920s, the store moved to a new location and expanded its product range to become a fully-fledged grocery store that sold fresh produce, bakery goods, and canned goods. The store even had a small cafeteria.Wegmans stores carried a wide range of products, with 50,000 to 70,000 products being stocked as against the 40,000 that average grocery stores had. The average Wegmans stores offered a café, a restaurant, sushi bar, a café, a bakery, a pharmacy, and a floral shop. The different product offerings attracted customers, who could enjoy a leisurely shopping experience while being treated like royalty. The customers were encouraged to smell food and see food being cooked or baked. Wegmans emphasized the importance of serving fresh food to its customers. Inventory turnover at the company was as often as 100 times in a year, while for an average US store, it was between 18 and 20 times a year… a. What is organizational Empowerment? b. What are the strategies adopted for a good Empowerment. c. List out some of the Top Empowerment Activities followed in UK. d. Explain in detail about the Obstacles in Empowerment. 3. Explain in detail about Employee Engagement in an Organization. Give Suitable examples also. ©Al Tareeqah Management Studies – 2019 6 4. Auto Access had landed several new contracts that required a lot of additional manpower at different phases of their growth. In a span of 6 weeks they had to hire 20 new employees and another 450 more in a year. Their HR department was itself understaffed to manage such a huge staffing process. Hence Auto Access decided to hire a new HR staffing 1fficer to hire and manage the new overhaul of new employees. Their HR manager Rhonda Thomas was quick- to appoint Georgia as the new Staffing officer. This was where it all went wrong for Auto Access. Rhonda Thomas was too quick- to appoint Georgia for the position without even doing any of the things expected to fill out a position a. Explain in detail how HR Manager would have recruited the Staffing Officer. b. Explain in detail about the Process of Recruitment with examples. 5. Explain in detail about the Following: a. Why the Organization Requires a change and what are the three steps in Organizational Change. b. Explain in detail about Resistance and reasons for the reduction of resistance to change.
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