26 Jun IDENTIFY AND NEGOTIATE COMMUNICATION BARRIERS AND ENABLE A SAFER HEALTHCARE DELIVERY SYSTEM.
or this written assignment address the following case study:
Dr. Smith is an orthopedic surgeon working at your facility, he is known as someone who doesn’t tolerate delays in his schedule, can be very rude, does not appreciate being questioned by others and lacks a warm bedside manner.
Mrs. Gonzalez speaks limited English, requiring a language translator for communication between care providers and herself. She is scheduled for a right hip replacement this morning and has had all her labs completed and resulted, has not eaten anything since midnight the night before. She has not been consented for her surgery and she indicates to you that she has some questions about the surgery and care afterwards. You advise her that when Dr. Smith comes in, you will advise him of her questions so he can answer them.
Dr. Smith comes in early in the morning and you notice he is in a rush. He tells you he has many surgeriess scheduled today and needs to get started. You try to inform him that Mrs. Gonzalez has questions and he abruptly tells you, “just bring her into the OR and I will talk to her in there.”
Dr. Smith begins to explain the surgery to the patient and you can tell that Mrs. Gonzalez is not understanding everything he is saying.
Dr. Smith then writes “Left hip replacement” on the consent form and asks Mrs. Gonzalez to sign the form.
How is Dr. Smith’s behavior undermining a safe environment for patient care? How can this lead to errors and poor patient outcomes?
As a member of the team responsible for her care, what are some of the steps you can take to advocate for Mrs. Gonzalez to ensure she understands the procedure?
What is your responsibility in ensuring that the correct surgery is performed today?
How can your organization help prevent this type of behavior from continuing?
By using APA format, write a three (3) to four (4) page paper (excludes the cover and reference pages) that addresses the topic described. Current references include professional publications or valid and current websites dated within five (5) years.
Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.
Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Upload Submission.” Enter the submission title and then click on “Select a file to upload.” Browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to Submission File. Click on “Continue.” Confirm submission is correct and then click on “Accept Submission & Save.”
Turnitin
This course has Turnitin fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.
Once submitted, your assignment will be evaluated by Turnitin® automatically. You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers. Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately. You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvements, until the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report. Plan accordingly as you draft your assignment. Once the due date has passed, your assignment submission will be considered final.
Evaluation
This assignment will be graded using the HSC124 Communication Case Study Rubric. located on the Course Rubrics page within the Start Here module of this course. Please review this rubric prior to beginning your work. This assignment is worth 20% of your final course grade.
Participation in this discussion assesses the following module outcomes:
Describe how conflict can cause a barrier to professional communication and what steps can be taken to minimize its effect.
Examine the challenges of electronic forms of communication including federal regulatory and compliance requirements.
Discuss how to communicate effectively with difficult people.
Identify and negotiate communication barriers and enable a safer healthcare delivery system.
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