In relation to the IT field, what benefits and problems do you

• In relation to the IT field, what benefits and problems do you foresee in using e-mail and text messaging as the main source of communication? Compare the IT field with at least one other field.
• What do written communication skills (proper grammar or correct spelling) reveal about the writer of a document? Why do you think these skills are so important in the business world? What can be done to improve these written communication skills? Technology can play a critical role in that. Do you agree? How?
• When sending messages both internally (within your company) and externally (outside your company), how do you differentiate between sending an informal document or a more formal document (via e-mails, memos, or letters)? In what situations is an e-mail appropriate? In what situations are memos and letters appropriate? When would you make conference calls? For a business letter, what are some ways in which the “tone” can be misunderstood? What can you do to avoid this possibility of miscommunication when writing a letter? Have you ever written a letter where your “tone” was misunderstood? Share your experience. Can technology tools help in eliminating the possibility of miscommunication?

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