individual Case Study :Balanced Scorecard and its use in management control

09 Jun individual Case Study :Balanced Scorecard and its use in management control

uestion
.png” alt=”KOI logo 19 aug 11″>

Introduction to Management (MGT100)- Trimester Three2013

LA – Monday Class 9am – 11am lecture

Lecturer/Tutor: Dr Ross Spence – contact Ross.[email protected].edu.au

Section 1: General Information

1.1 Administrative details:

Associated HE Award(s)

(eg Bachelor, Diploma)

Duration

(eg one semester, full year)

Level

(eg introductory, intermediate, advanced level or 1st year, 2nd year, 3rd year etc

Subject Coordinator

BBus (Accg); BBus (MgtFin)

Dip Accg; Dip Mgt

One trimester

Level 1

Dr Ross Spence

1.2 Core or elective subject/unit

Indicate if the subject/unit is a core subject/unit YES

1.3 Subject/unit weighting

Indicate below, the weighting of this subject/unit and the total course points (eg 10 credit points for the subject/unit and 320 credit points for the course).

Subject/Unit Credit Points

Total Course Credit Points

1 unit

24 units

1.4 Student workload

Indicate below, the expected student workload per week for this subject/unit:

No. timetabled hours/week*

No. personal study hours/week**

Total workload hours/week***

4 hours/week

5 hours/week

9 hours/week

* Total time spent per week at lectures, tutorials, clinical and other placements etc

** Total time students are expected to spend per week in studying, completing assignments etc

*** That is, * + ** = workload hours.

1.5 Mode of Delivery

Indicate if this subject/unit is deliveredface to faceYES

1.6 Pre-requisites

Are students required have undertaken a prerequisite/co-requisite subject/unit(s) for this subject/unit? NO

1.7 Other resource requirements

Do students require access to specialist facilities and/or equipment for this subject/unit (eg special computer access / physical education equipment)? NO

Section 2 – Academic Details

2.1 Student learning outcome

List below, in alpha format, what key knowledge and skills students would be expected to attain by successfully completing this subject/unit (link to assessment tasks (refer to 2.4 below)):

(a) Describe the role and importance of management in organisations at various levels and explain how managers affect performance

(b) Explain the organisational processes and technologies that influence the flow of products, services and information in organisations

(c) Describe the relationship between organisations and their stakeholders in terms of social responsibility and managerial ethics

(d) Analyse the impact of the environment on organisations and the way organizations adapt and change

(e) Develop an understanding of human resource management and the labour market and the ways in which cooperation and conflict are negotiated

2.2 Subject/unit content and structure

Provide details in the table below, about the subject/unit content and how it is structured, including practical components. The readings are from the prescribed text.

Wk

Date

Topic

Reading

Expected work

1

11/11

Introduction to Management

Ch1/2

2

18/11

Environmental and Organisational Culture

Ch 3/4

3

25/11

Stakeholders, social responsibility & ethics

Ch 5

4

02/12

Planning – Decision making, Foundations of Planning

Ch 6/7

5

09/12

Planning – Strategic Management

Ch 8

Assignment 1 due20%

6

16/12

Organising – Structure & Design

Ch 9

23/12

30/12

MID TRIMESTER BREAK

7

06/01

Organising – Human Resource Management

Ch 11

8

13/01

Leading

Ch12

Assignment 2 due20%

9

20/01

Leading – Communication and Interpersonal Skills

Ch 13

10

27/01

Australia Day – PUBLIC HOLIDAY

11

03/02

Leading – Motivation and Rewards

Ch 14

12

10/02

Controlling

Ch 10

Assignment 3 due20%

13

17/02

Leading and Managing Change

Ch 15

14

24/02

Examinations Week

Exam 40%

** The reading chapters relate to the text, Schermerhorn et al , “Management – Foundations and Applications.”

2.3 Teaching methods/strategies

Briefly describe below, the teaching methods/strategies (face to face lectures, online tutorial) used in this subject/unit:

Face-to-face lectures (2 hours/week) and tutorials (2 hour/week) supplemented with online teaching resources and quizzes

2.4 Prescribed and recommended readings:

Provide below, in formal reference format, a list of the prescribed and recommended readings

Prescribed text:

Schermerhorn, JR et al, ‘Management, Foundations and Applications’ (2nd Asia-Pacific ed. John Wiley and Sons: Milton, 2013) **

Other resources:

Robbins, SP, Bergman, R, Stagg, J and Coulter, M ‘Management’ (6th ed. Pearson Australia: Sydney, 2012)

Samson, D and Daft, RL ‘Fundamentals of Management’ (4th Asia Pacific ed. Cengage Learning: Melbourne, 2012)

Daft, RL ‘Management’ (9thed. South-Western: Mason, 2010)

Jones, G and George, J ‘Contemporary Management’ (7thed. McGraw Hill: New York, 2011)

Rue, LW. and Byars, LL ‘Management: Skills and Applications’ (11th ed. McGraw-Hill: Chicago, 2005)

Waddell, D, Jones, GR and George, JM ‘Contemporary Management’ (2nd ed. McGraw-Hill: Sydney 2011)

** It is strongly recommended that you purchase the prescribed text as a hardcopy or as an e-text book – this is done at the lowest price through the following link; www.wileydirect.com.au/buy.

2.5 Student assessment:

Provide, in table format as shown below, a schedule of formal assessment tasks and major examinations for the subject/unit.

Assessment Type

When assessed

Weighting

Learning Outcomes Assessed

Class quizzes (tutorials)

Weekly

a, b, c, d, e

Assignment 3 – individual case study (1500-2000 words)

Week 12

20%

a, b, c, d

Final examination – 2 hours

Week 14

40%

a, b, c, d, e

2.6 Details of each assessment item

Students are expected to actively participate in all lecture/tutorial sessions. It is expected that they should read up on the topic of the day and keep up to date with current issues. Students should then be joining in the discussions and contributing point of views. Distractions, including late arrival or non-attendance will affect the grade awarded.

Individual Assignments – three of these (20% each)

1. The word count for each assignment should be about 1500-2000 words, excluding the cover sheet, references and appendices. Please stay within the assigned word limits, and indicate the word count on the cover page of the assignment. Independent research on the relevant topics is encouraged.

2. Your assignment should be typed double spaced, using Times New Roman font size of either 10 point or 12 point.

3. You are to research the topic and include at the end the references or sources of your information using the guidelines from the Harvard referencing system – see details in Moodle or Library. Also use quotation marks for direct references in the body of your assignment and indicate the source of this quotation.

4. Your assignment must be uploaded into the correct section in Moodle by the due date and Turnitin will provide a Similarity Index indicating if material has been copied from another student or from an unquoted source.Penalties will be applied if all or part of this assessed work is plagiarised.

5. Please retain a photocopy or softcopy of your assignment.

6. Late submission will incur a penalty of10% per day deducted from the assessment marks. No assignment will be accepted after seven (7) calendar days.

Examinations: (40%)

The purpose of the final examination is to test your understanding of course concepts and your ability to apply these concepts. The examination may cover materials used in tutorials, class discussions and/or from the readings.A two-hour written examination is scheduled at the end of the course.

Supplementary assessment

There are no supplementary assessments. Students not participating in the respective assignments will receive a Fail grade for the assignment.

KOI – Introduction to Management MGT 100

Assignment 3 – DUE Week 12 – 14 February 2014 – 20% final mark

1500-2000 words plus a reference list

THE BALANCED SCORECARDKaplan and Norton describe the innovation of the balanced scorecard as follows:”The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term capabilities and customer relationships were not critical for success. These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation.”

.jpg” alt=”balanced scorecard”>

Adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January-February 1996): 76.

Search the many sources that relate to this topic.

Answer the following four (4) questions related to the Balanced Scorecard and its use in management control (equal marks for each question).

Describe the different types of controls that managers can implement on any project – feed forward control, concurrent control and feedback control.
Why is there an emphasis on the CUSTOMER as one of the control measures and what type of control is this one?
If a company is profitable why is there a need for continuous improvements in INTERNAL BUSINESS PROCESSES?
Is the BALANCED SCORECARD successful in controlling business activities and are there any problems with implementation?