16 May Information systems assignment
INFORMATION SYSTEMS CASE STUDY
Decision Making and Problem Solving
· Every organization needs effective decision making
· Strategic planning and overall goals of the organization set the course for decision making
· Information systems assist with problem solving, helping people make better decisions and meeting corporate goals
· The decision-making phase has three stages
· Intelligence stage: identify and define potential problems or opportunities
· Design stage: develop alternative solutions to the problem and evaluate their feasibility
· Choice stage: select a course of action
· Problem solving:
· Includes and goes beyond decision making
· Involves implementation/monitoring stages
· Implementation stage: a stage of problem solving in which a solution is put into effect
· Monitoring stage: the final stage of the problem-solving process in which decision makers evaluate the implementation
1) One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not? (2 Pages)
2) Identify a problem related to your university, or your studies, and use the problem-solving process outlined in this text document to generate solutions to this problem. (2 Pages)
Instructions:
· Answers must be professional.
· Submit your responses in a word document.
· Include references of material used.
· Plagiarism will be checked.
· APA format required.
· Limit your response to 4-pages.
· Turnitin report required
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