04 May IS THE RELATIONSHIP BETWEEN THE TWO DEPARTMENTS BECOMING MORE OR LESS IMPORTANT?
You are the sales manager of a global corporation that manufactures home furnishing goods and competes in the world market. Your commodities are used in residential homes” in the USA.
Your sales team gains a new market in Johanesburg, South Africa and wants to present a contract to the client selling under EXW, Allentown, Pa. The Competition for your product (same products) is based in Europe, and they have a set up distribution center in South Africa and sell under the Incoterms of Ex Works.
Please explain in detail if:
1. Would you move forward with the new contract with the customer?
if you changed the selling term then what selling term that you would try to use in the transaction that would increase your sales, and beat your competition, please list the effects to your organization. Why & Who?
Question #3 Customer Service
Youre the manager in charge of the International Customer Service (1) and the Transportation department (2) of the company that you work for.
Effective management of Customer Service requires measurements be in place and communicated internally. List out the important areas inside of your company that you would focus on to highlight the level of customer service that offer to your clients today and why they are important.
Question #4 Logistics
Physical Distribution has a relationship with a companys marketing department, In a International marketplace this relationship needs to be special.
Explain the special relationship that might be required and Why, Is the relationship between the two departments becoming more or less important? What are there any difficulties that logistics might experience?
Question #5 Managing the Global Logistics
You are the logistics manager of a major corporation that buys and sells good internationally, 35% of your sales are based on international sales. You have the responsibility for Transportation and Customer Service departments.
Your international sales has dropped over the past three years, your competition is beating you to market on
Price of goods and
In delivering the goods on demand.
You need to work with sales to get customer back into buying your goods.
List three main areas inside your corporation that need to be reviewed and Why, to help get your firm back into the international game.
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