21 Oct Malcolm Baldrige Program
According to the National Institute of Standards and Technology (NIST): “The Baldrige Program oversees the nation’s only Presidential award for performance excellence while offering a wide array of award-winning products and services, including the world-renowned Baldrige Excellence Framework. We invite you to learn about the Baldrige community dedicated to helping organizations improve” ( NIST (Links to an external site.), 2018).
Baldrige helps organizations address a dynamic environment, focus on strategy-driven performance, achieve customer and workforce engagement, and improve governance and ethics, societal responsibilities, competitiveness, and long-term organizational sustainability. It offers you a comprehensive management approach that focuses on results in all areas, organizational and personal learning, and knowledge sharing.
For this case study, you will need to:
- Review the following websites to learn more about the Baldrige Program.
- Research two award-winning organizations’ websites or their Profiles via the NIST website.
Websites
- National Institute of Standards and Technology | Baldrige Performance Excellent Program (Links to an external site.)
- Baldrige Foundation (Links to an external site.)
Critical Thinking Conversation
- What is the Baldrige Program Framework for Excellence? Explain in your own words.
- What could be learned from the Malcolm Baldrige Award winners, especially as applicable for this Module’s learning outcomes, in terms of achieving customer and workforce engagement?
- Compare and contrast two Malcolm Baldrige Award winners from different industries. What are similarities? What are differences? What made them award-winning organizations?
Formatting
Your APA-formatted report must be at least 500 words with cited references and must include the following headings:
- Overview: Summarize the Baldrige Program and its positive impact on organizations, on the communities, the customers, and other key stakeholders.
- Critical Thinking Conversation: Respond to the Critical Thinking Conversation.
- Debrief: Share your thoughts, opinions, and analysis based on your research.
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