06 Jul Module Seven Content
In this module, you will examine human resources (HR) and its impact on quality management. Conflict can arise between operations managers and human resources managers. For example, an operations manager may have a critical vacancy to fill, and this vacancy may take longer to fill than the operations manager thinks is necessary, due to restrictions by the human resource manager. There may be time-consuming regulatory requirements that must be fulfilled by the HR department prior to filling the vacancy.
Conflicts like this can create inefficiencies and decrease the effectiveness of the organization. Therefore, it is vital that employees understand that they have common interests and relationships related to this extremely important resource. It is important that managers maintain close relationships and understand duties in their respective areas. Responsibilities need to be clearly defined, and workplaces properly organized, to properly deal with the needs of human resources.
Motivation, commitment, involvement, morale, and job satisfaction are key factors that must be considered to ensure that effective, efficient, and quality products are prepared and provided to the customer. Therefore, it is imperative for the entire team to understand the workings of human resources throughout the organization. A consistent application of workplace policies must be adhered to. The quality of the product is not the only thing at stake; in addition, employees who witness inconsistencies may ultimately show signs of low morale and poor motivation. Low employee morale and poor motivation become problems for everyone, and they could exacerbate conflict between human resource managers and operations management (IEC, 2015).
Performance management, employee training, workplace policies, recruitment, staffing, conflict resolution, and benefit allocation are just some of the areas where common interests exist and must be thoroughly understood to create a well-oiled organization. All of these areas can have an impact on ergonomics, safety (including equipment safety), other employees, guests, and EPA regulations.
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