01 Aug Need questions answered (asap)
Virtual Organization Summary (Describe the organization and the negative impacts experienced due to virtual communication.)
2 Identify recommended methods of communication to reach external stakeholders (customers) of the business. (Select communication tools and style for communication; synchronous or asynchronous.)
3 Identify specific customer service challenges experienced as a result of virtual communication failures.
4 Recommend steps to prevent further loss of customers or to reduce customer satisfaction.
5 Identify escalation procedures that may enhance customer experience and improve customer relationships.
6 Recommend virtual communication tools that should be used to improve relationships between employees and customers.
7 Identify potential future risks that may arise from the recommended virtual communication tools.
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