21 Aug Online Exam 3 Question 1 __________ activities include the acce
Online Exam 3
Question 1
__________ activities include the acceptance over the Internet of online orders (i.e. commercial transactions) and electronic payments (i.e. financial transactions).
Question options:
Support
Processing
Transaction
Operational
Question 2
The online delivery of digital goods, such as software, music, videos, films, and e-books, by letting customers download the purchased product(s), is an example of:
Question options:
fulfillment.
transaction.
distribution.
customer support.
Question 3
By taking orders online, the Internet has, in many cases, drastically changed a company’s __________ activities.
Question options:
sales
service
production
support
Question 4
In order for a competence to be considered as core, it needs to be all of the following EXCEPT:
Question options:
valuable.
unique.
hard to imitate.
innovative.
Question 5
__________ include wholesalers, distributors, retailers and customers.
Question options:
Strategic core value chain partners
Upstream value chain partners
Downstream value chain partners
Value chain integrators
Question 6
__________ such as strategic outsourcing partners, application service providers (ASPs) and system integrators provide the electronic infrastructure for a company.
Question options:
Strategic core value chain partners
Upstream value chain partners
Downstream value chain partners
Value chain integrators
Question 7
__________ represent the ability of a firm to use resources efficiently and effectively.
Question options:
Competencies
Capabilities
Assets
Skills
Question 8
__________ deals with the primary inputs for different processes within the organization.
Question options:
Resource acquisition
Operations
Procurement
Supply chain
Question 9
Improving supply chain coordination, functional synergies and linkages between offline and online channels are examples of:
Question options:
cooperative agreements.
organizational efficiency.
complementarities.
e-technologies.
Question 10
__________ consist(s) of receiving, storing, and distributing incoming goods within the company.
Question options:
Inbound logistics
Outbound logistics
Operations
Warehousing
Question 11
Amazon.com has also extensively used information captured throughout its __________ to create value. Customers have the possibility of tracking past purchases online and checking the status of delivery.
Question options:
internal value chain
virtual value chain
value network
physical value chain
Question 12
__________ activities within a firm include inbound logistics, operations, outbound logistics, marketing and sales and after-sales service.
Question options:
Support
Primary
Secondary
Operational
Question 13
Communication activities include two-way communication between a company and its online visitors and customers. This can take place via Internet applications such as email and:
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