Online Exam 3 Question 1 __________ activities include the acce

21 Aug Online Exam 3 Question 1 __________ activities include the acce

Online Exam 3

Question 1

__________ activities include the acceptance over the Internet of online orders (i.e. commercial transactions) and electronic payments (i.e. financial transactions).

Question options:

Support

Processing

Transaction

Operational

Question 2

The online delivery of digital goods, such as software, music, videos, films, and e-books, by letting customers download the purchased product(s), is an example of:

Question options:

fulfillment.

transaction.

distribution.

customer support.

Question 3

By taking orders online, the Internet has, in many cases, drastically changed a company’s __________ activities.

Question options:

sales

service

production

support

Question 4

In order for a competence to be considered as core, it needs to be all of the following EXCEPT:

Question options:

valuable.

unique.

hard to imitate.

innovative.

Question 5

__________ include wholesalers, distributors, retailers and customers.

Question options:

Strategic core value chain partners

Upstream value chain partners

Downstream value chain partners

Value chain integrators

Question 6

__________ such as strategic outsourcing partners, application service providers (ASPs) and system integrators provide the electronic infrastructure for a company.

Question options:

Strategic core value chain partners

Upstream value chain partners

Downstream value chain partners

Value chain integrators

Question 7

__________ represent the ability of a firm to use resources efficiently and effectively.

Question options:

Competencies

Capabilities

Assets

Skills

Question 8

__________ deals with the primary inputs for different processes within the organization.

Question options:

Resource acquisition

Operations

Procurement

Supply chain

Question 9

Improving supply chain coordination, functional synergies and linkages between offline and online channels are examples of:

Question options:

cooperative agreements.

organizational efficiency.

complementarities.

e-technologies.

Question 10

__________ consist(s) of receiving, storing, and distributing incoming goods within the company.

Question options:

Inbound logistics

Outbound logistics

Operations

Warehousing

Question 11

Amazon.com has also extensively used information captured throughout its __________ to create value. Customers have the possibility of tracking past purchases online and checking the status of delivery.

Question options:

internal value chain

virtual value chain

value network

physical value chain

Question 12

__________ activities within a firm include inbound logistics, operations, outbound logistics, marketing and sales and after-sales service.

Question options:

Support

Primary

Secondary

Operational

Question 13

Communication activities include two-way communication between a company and its online visitors and customers. This can take place via Internet applications such as email and: