22 Jun Order Description
Order Description
Your assignment will be presented in report format, being clearly structured using numbered headings, sub-headings, etc. It is not necessary to include an executive summary at the beginning of the story. Your assignment should be presented using Times New Roman (TNR) 12 font, 1.5 line spacing.
References
? Bamford, D R and Forrester, P L (2010). The essential guide to Operations Management: Concepts and case notes. John Wiley. ISBN 978-0-47068-816-8.
?? Greasley A (2013). Operations Management, Third Edition, John Wiley. ISBN 978-1-11997-854-1.
? Johnston R; Clark, G, and Schulver, M (2012) Service Operations Management: Improving Service Delivery, Fourth Edition, Pearson. ISBN 978-0273740483.
? Slack, N; Brandon-Jones, A and Johnston, R (2013). Operations Management, 7th Edition. Pearson. ISBN 978-0-273-77620-8.
? Patton, S; Clegg, B; Hsuan, J and Pilkington, A (2011). Operations Management. McGraw Hill. ISBN 978-0-0771-2617-9.
In this assignment describe and analyse a small operation (service, manufacturing or a combination of the two) preferably with which you are familiar or have experience of using. For example; a shop, a restaurant, a university application process, doctors surgery are all possible examples. If you are unsure, please discuss this with your tutor who will give some guidance on your choice of organisation/case study. Your assignment should address the following areas:
1. Illustrate by using a Transformational Process Model, how your small operation is currently managed and transforms the process into desired outputs which satisfy the customer needs. (10)
2. Using a flow chart or value stream mapping technique, provide a detailed illustration of the current operational process for your small operation. This should cover all the operational processes that enables the organisation to deliver its product/service to the customer. (25)
3. Identify three areas on how is the capacity of your small operation currently measured, and evaluate how well capacity and demand are currently aligned? (25)
4. What performance measures (i.e. Slack et als [2013] 5 Performance Objectives or Waters [2002] Triangulation) could be used to help provide focus to improve the product/service provided for the customers by your small operation? (30)
5. Draw two key conclusion from your work discussing the extent to which an organisation has achieved its alignment between its performance objectives and the configuration of its oper
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