14 Jun PRINT JOBS ARE GETTING BACKED UP IN THE QUEUE OF A NETWORK PRINTER. NAME THREE THINGS YOU SHOULD CHECK TO IDENTIFY THE CAUSE?
Please ellaborate in the question while you answer.
The sooner i could get it back the better
1. What are three things you should check on a desktop computer that powers up to a
black screen?
2. Print jobs are getting backed up in the queue of a network printer. Name three things
you should check to identify the cause?
3. A user’s computer is running much slower than they are used to. What are three things
you should ask to help identify the root cause?
4. A user indicates that whenever she creates a new email in Microsoft Outlook 2010, the
letters are extremely large. What is a common cause of this?
5. A user’s workstation is unresponsive and appears frozen. No keyboard keys function.
What is your next logical step?
6. How do you map a user to a network drive in Windows 7?
7. How do I obtain my current IP address in Windows 7?
8. What Microsoft Windows program is typically used to edit a file ending in “.ini”?
9. While booting to the Windows logon screen, you hear a constant fast short beeping or
clicking sound from the computer’s internal speaker. What is most likely the cause of this?
10. What are some basic troubleshooting steps you would ask yourself when a user has no
network connectivity?
11. What are three common PC to display monitor connection types?
12. What are three common file types used for audio?
13. What are three common picture file formats used on the Internet?
14. What are three common video file formats used in multimedia?
15. How can you release and renew a computer’s IP address?
16. How do close a program that is “Not Responding”?
17. Describe the use of private and public keys in PKI infrastructure encryption.
18. You need to troubleshoot an Internet Explorer issue. How can you launch Internet
Explorer without any add-ons directly from the command line?
19. You cannot locate an important Microsoft Windows 7 operating system file using
Windows Explorer. The file simply does not appear to exist. Why might this be?
20. What is a Driver?
21. How would you clear the cache in Internet Explorer 11?
22. How do you reset a password in Active Directory?
23. How do you uninstall a component of Windows 7? (such as Internet Explorer)
24. What is the primary function of a Domain Controller?
25. What is the difference between a Windows 7 hard shutdown and a soft shutdown?
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