Question 1. 1.00 point Frontline managers often have titles such as supervisor or sales manager. True False

1.

1.00 point

Frontline managers often have titles such as supervisor or sales manager.

True

False

2.

1.00 point

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

True

False

Interpersonal skills are important throughout your career, at every level of management.

3.

1.00 point

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

True

False

At the beginning of your career, your contribution to your employer depends on your own performance; that’s all you’re responsible for. But on becoming a manager, you are responsible for the whole group, as a conductor is responsible for the entire orchestra.

4.

1.00 point

Which of the following is one of the key elements that make the current business landscape different from the past?

Cost competitiveness

Collaboration across organizational boundaries

Quality

Diversity

Speed

5.

1.00 point

_________ is the set of practices aimed at discovering and harnessing an organization’s intellectual resources—fully utilizing the intellects of the organization’s people.

Knowledge management

Communication management

Collaboration

Service management

Innovation

6.

1.00 point

Managing your costs and keeping them down requires being

fast.

efficient.

mindful of high service requirements.

collaborative.

effective.

Managing your costs and keeping them down requires being efficient: accomplishing your goals by using your resources wisely and minimizing waste.

7.

1.00 point

The key management functions include

marketing, finance, accounting and production.

hiring, training, appraising and firing.

planning, operations, labor and contracting.

planning, leading, controlling and organizing.

marketing, management, finance and accounting.

8.

1.00 point

_______ involves monitoring performance and making necessary changes.

Controlling

Organizing

Planning

Leading

Budgeting

9.

1.00 point

Managers responsible for supervising the operations of an organization are referred to as

strategic managers.

supervisory managers.

operational managers.

tactical managers.

functional managers.

10.

1.00 point

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

Operational

Tactical

Top

Middle

Strategic

Front level or operational managers often have titles such as supervisor or sales manager and are lower-level managers who supervise the operations of the organization.

11.

1.00 point

Which of the following represent skills that managers need?

Technical, interpersonal & communication and conceptual & decision

Professional, technical, and interpersonal & communication

Interpersonal & communication, conceptual & decision, and professional

Professional, technical, and conceptual & decision

Conceptual & decision, professional and technical

Critical management skills include technical skills, interpersonal and communication skills, and conceptual and decision skills.

12.

1.00 point

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Quantitative

Technical

Conceptual

Professional

Interpersonal

A technical skill is the ability to perform a specialized task that involves a certain method or process such as using computers, compiling an accounting statement and writing advertising copy.

13.

1.00 point

Top management at Sunset Studios, Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studios’ unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of __________ skills.

negotiation

technical

informational

professional

conceptual and decision

As managers acquire greater responsibility, they must exercise their conceptual and decision skills with increasing frequency. In this example, Sammy identified the problem of a poorly designed website and lots of blaming, and resolved the issues with a lively discussion, ending with team members volunteering to resolve the problems with the site.

14.

1.00 point

Toward the end of the industrial revolution, bureaucracy emerged as a formal discipline.

True

False

Toward the end of the industrial revolution, management emerged as a formal discipline

15.

1.00 point

In the context of the human relations approach to management, Abraham Maslow argued that people try to satisfy their lower-level needs and then progress upward to the higher-level needs.

True

False

16.

1.00 point

In the context of contemporary approaches to management, many aspects of a management decision cannot be expressed through mathematical symbols and formulas.

True

False

Many aspects of a management decision cannot be expressed through mathematical symbols and formulas.

17.

1.00 point

Understanding contingencies helps a manager know which sets of circumstances dictate which management actions.

True

False

Situational characteristics are called contingencies. Understanding contingencies helps a manager know which sets of circumstances dictate which management actions.

18.

1.00 point

In the context of classical approaches to management, _____ believed bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.

Lillian Gilbreth

Henri Fayol

Mary Follett

Max Weber

Peter Drucker

Weber believed bureaucratic structures can eliminate the variability that results when

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