Question 1 2.5 / 2.5 points A capabilities assessment _______ is an in-depth evaluation of an

22 Aug Question 1 2.5 / 2.5 points A capabilities assessment _______ is an in-depth evaluation of an

Question 1 2.5 / 2.5 points

A capabilities assessment _______ is an in-depth evaluation of an organization’s capabilities.

Question options:

analysis

profile

formulation

review

Question 2 2.5 / 2.5 points

All of the following constitute support activities except:

Question options:

technological development.

procurement.

operations.

human resource management.

Question 3 2.5 / 2.5 points

An internal analysis involves an examination of the organization’s:

Question options:

mission and vision.

resources and capabilities.

strategic objectives.

functional and business strategies.

Question 4 2.5 / 2.5 points

The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.

Question options:

internal

capabilities

strategic

functional

Question 5 2.5 / 2.5 points

Core competencies cannot be a source of ________, but can contribute to the development of ________.

Question options:

organizational goals; competitive advantage

dynamic capabilities; internal analysis.

competitive advantage; distinctive capabilities.

distinctive capabilities; organizational goals

Question 6 2.5 / 2.5 points

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

Question options:

Organizational capabilities

Accumulated knowledge

Actual work activities

Organizational routines and processes

Question 7 2.5 / 2.5 points

Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.

Question options:

distinguished

distinctive

demonstrated

delineated

Question 8 2.5 / 2.5 points

After a current product-market profile has been assessed, the next step is to

Question options:

identify sources of competitive advantage and the disadvantage in the main product-market segments.

emphasize the interactions between the organization and customers.

conduct an external assessment of competitors.

All of the answer choices are correct.

Question 9 2.5 / 2.5 points

Internal analysis is important for identifying and evaluating an organization’s:

Question options:

strengths and weaknesses.

goals and objectives.

distinctive offerings.

mission and vision.

Question 10 2.5 / 2.5 points

The internal audit concentrates on the availability or lack of critical ________ and the level of ________.

Question options:

capital; skills

resources; capabilities

financial resources; management

skills; resources

Question 11 2.5 / 2.5 points

All of the following constitute primary activities except:

Question options:

procurement.

marketing and sales.

outbound logistics.

operations.

Question 12 2.5 / 2.5 points

All of the following reflect questions asked of the management function during the internal audit except:

Question options:

Are jobs effectively designed?

What is the level of employee turnover?

Is the organization able to raise long-term capital?

Does the organization effectively use work teams?

Question 13 2.5 / 2.5 points

Customer value is determined by:

Question options:

a unique and different product.

a low-priced product.

the ability to respond to specific or distinct customer needs.

All of the answer choices are correct.

Question 14 2.5 / 2.5 points

Southwest’s capability of quick gate turnaround time and exceptional employee-customer interactions is known as:

Question options:

a distinctive organizational capability.

an exceptional opportunity.

a superior customer value.

a distinguished service.

Question 15 2.5 / 2.5 points

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

Question options:

Inbound logistics

Procurement

Human resource management

Firm’s infrastructure

Question 16 2.5 / 2.5 points

Characteristics of dynamic capabilities include all of the following except:

Question options:

timely responsiveness.

reactive responsiveness.

rapid and flexible product innovation.

coordinating and deploying organizational resources and capabilities.

Question 17 2.5 / 2.5 points

The question, “Does the capability provide tangible customer benefits?” occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?

Question options:

Sort the core capabilities and competencies according to strategic importance.

Identify and agree on the key capabilities and competencies.

Describe all the organizational capabilities and competencies.

Prepare current product-market profile.

Question 18 1.25 / 2.5 points

The internal audit answers the questions of:

Question options:

Do the various functions have the needed resources to perform their assigned work activities?

How well do they perform these assigned work activities?

What are the organization’s primary opportunities and threats?

possessing the needed resources and then performing assigned work activities.

Question 19 2.5 / 2.5 points

Performance of ________ activities would not be possible without ________ activities.

Question options:

core; support

primary; support

support; primary

strategic; support

Question 20 2.5 / 2.5 points

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:

Question options:

weaknesses.

strengths.

opportunities.

threats.

Online Exam 5

Question 21 2.5 / 2.5 points

The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

Question options:

prospector

defender

analyzer

reactor

Question 22 2.5 / 2.5 points

Which of the following is a possible production-operations management strategy?

Question options:

Selective specialization

Inventory management systems

User positioning

Market logistics

Question 23 2.5 / 2.5 points

The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

Question options:

prospector

defender

analyzer

reactor

Question 24 2.5 / 2.5 points

One factor that would lead to high-performance work practices is

Question options:

using contingent pay.

forming problem-solving groups.

conducting attitude surveys.

All of the answer choices are correct.

Question 25 2.5 / 2.5 points

The marketing mix is commonly known as the

Question options:

4Ps

5Ps

7Ss

4Ss

Question 26 2.5 / 2.5 points

Which of the following is NOT a possible dimension for identifying strategic groups?

Question options:

Units sold

Price

Quality

Geographic scope

Question 27 2.5 / 2.5 points

Which of the following is included under the product functional strategies?

Question options:

Supervision

Management