Question 1. A systematic and explicit approach to the data-collection proc

1. A systematic and explicit approach to the data-collection process _____. (Points : 1)
is normally not used in the problem-solving process
is an initial approach
includes utilization of the inverse correlation model
will give a higher probability for success
none of the above

2. The shared ideas of how members should behave are called _____. (Points : 1)
functions
commands
problem-solving units
norms
cultural resistance

3. Resistance to change in an organization may be overt or covert. (Points : 1)
True
False
4. In the force-field analysis model, the forces acting on the organization to keep it stable are called _____. (Points : 1)
driving forces
quasi-stationary equilibrium
restraining forces
sociotechnical force
all of the above

5. In the pathfinder style, confrontation and conflict _____. (Points : 1)
are unnecessary practices
are negative reinforcement
are a means to problem solving if used properly
are the best means of gaining organizational consensus
are effectively used by a practitioner using the persuasive style

6. Determining who will spearhead the change program is perhaps one of the most important forces in the change process. (Points : 1)
True
False
7. The most effective practitioner style in all instances is the _____ style. (Points : 1)
pathfinder
stabilizer
persuader
cheerleader
none of the above

8. A systematic approach to understanding and describing the present state of the organization is _____. (Points : 1)
information process
data collection
diagnosis
interviewing
surveys

9. The data-collection process involves _____. (Points : 1)
an investigation
a body of data
some form of processing information
all of the above
answers b and c

10. The problem most likely to arise in implementing an OD program is _____. (Points : 1)
inadequate support by top management
overestimating the resistance to change
communicating information to all levels of the organization
inability to apply appropriate coercive pressure
human resistance to change