03 Jun Question 1.Assigning a guest better accommodations at no increase in rate is: a. Upselling
Question
1.Assigning a guest better accommodations at no increase in rate is:
a. Upselling
b. Upping it
c. Upgrading
d. Up-assigning
e. All of the above; a professional idiom that depends on the section of the country
2. The iceberg effect of complaints means that:
a. Resolved complaints re costly, but no one knows by how much
b. Many complaints are not voiced and therefore no one knows by how much
c. Management pretends to resolve issues for which there are numerous complaints
d. No one knows how many complaints are resolved by quality guarantees
e. Both a and d
3.Which lodging company does not own, does not manage, does not lease and does not franchise hotels?
a. Best Western
b. Cendant
c. Hilton
d. Inter-Continental
e. None of these, each chain does some of each
4. Many lodging companies own, manage, lease and/or franchise hotels. Which company only franchises?
a. Best Western
b. Cendant
c. Hilton
d. Inter-Continental
e. Marriot
5. Which factor(s) enable(s) budget hotels to compete so successfully?
a. Staffing the foodservice with nonunion labor
b. Selecting well located, but high-priced locations
c. Using a variety of architectural plans and construction
d. Hiring fewer employees per guest room
e. All of the above although each development may not include all
6. Which type hotel is NOT recognized as a current classification?
a. Extended-Stay Hotel
b. Boutique Hotel
c. Megaresort
d. Eco(logical) Hotel
e. Convention Hotels
Florida has no state income taxes which helps explain why Tampa and Miami, Florida have the nation’s highest room taxes.
True/ False
Most hotels scatter tour group assignment to numerous floors throughout the hotel.
True/ False
Hotels do not enforce either time very stringently, but when they do, it is the check-out time, not the check-in time, that receives the most attention.
True/ False
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