25 May Question 1. For the value chain to achieve its goal of exceeding customer needs, ___
Question
1. For the value chain to achieve its goal of exceeding customer needs, ___________ must be developed.
a. collaborative relationships
b. new products and services
c. technology
d. standards
2. The payoff from _______________ is that it can be used to restructure the value chain to better serve end users.
coordination and collaboration
an investment in information technology
an organizational process
leadership
)
3. Value chain management radically changes _______________.
ethical issues
corporate goals and objectives
mission statements
organizational processes
4. The ways in which organizational work is done are described as _________________.
organizational processes
goals and objectives
policies and procedures
corporate visions
5. Which of the following is a question that should be asked for each and every organizational process?
“Where can external knowledge be leveraged to improve the flow of material and information?”
“How can we better configure our product to satisfy manufacturers?”
“How can the cash flow be improved?”
“How can we improve customer service?”
6. When a company makes an effort to make certain that their product is on store shelves when customers want it, the firm is concerned about _______________.
a. product replenishment rates
b. quality
c. productivity
d. organizational processes
7. Wal-Mart and Pfizer collaborated on improving _______________.
a. inventory management
b. joint marketing programs
c. joint product development
d. product demand forecast information
8. Ideally, when managers outline expectations for what’s involved in the organization’s pursuit of value chain management, they should start with _______________.
a. a vision or mission statement
b. a plan
c. a goal
d. the requirements
9. The main human resource requirements for value chain management include _______________.
flexible approaches to job design
an effective firing process
one-time training
diversity
10. ______________ is the key description of job design in a value chain organization.
Structure
Strategy
Flexibility
Innovation
11. Which of the following is a cultural attitude that supports the successful implementation of value chain management?
competition
collaborating
benchmarking
business intelligence
12. According to a survey of manufacturers who have embarked on value chain management initiatives, ______________ was a benefit that companies reported.
increased sales
cost savings
increased market share
improved logistics
13. Which of the following is an obstacle in managing the value chain?
a. individual barriers
b. managerial attitudes
c. required capabilities
d. systems
14. Which of the following obstacles to value chain management is among the most difficult for managers to handle?
organizational barriers
cultural attitudes
required capabilities
people
15. Organizational barriers that are difficult for managers to handle include ____________.
refusal to share information
incompetent employees
reluctance to conform to the status quo
privacy issues
16. Since value chain management relies heavily on substantial information technology infrastructure, __________ should always be addressed.
standardized information exchange protocols
software compatibility
system security
personal identity theft
17. Unsupportive cultural attitudes—especially trust and ___________—can be obstacles to value chain management.
commitment
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