25 May Question 1. Randy told Rob that an effective hiring process is important t
Question
1. Randy told Rob that an effective hiring process is important to value chain management because ______________.
a. value chain management requires highly experienced and knowledgeable employees
b. flexible job designs require flexible people to fill them
c. value chain management requires a diverse group of highly specialized employees
d. employees need to have the knowledge and tools they need to do their jobs efficiently
2. Randy told Rob, “Organizational culture is also a very important component of value chain management. Those cultural attitudes include sharing, openness, respect, and trust, and these attitudes must encompass not only employees, but _______________ as well.”
a. extend to management
b. extend to customers
c. extend to external partners
d. their families
3. Randy wanted to convince Rob that the value chain was very important and practical. Randy briefly reviewed the results of a survey of manufacturers that had embarked on value chain management. Sharing the results of the survey with Rob, Randy indicated that ______________ was a benefit that companies reported on this survey.
a. increased sales
b. cost savings
c. increased market share
d. enhanced customer service order management
4. Rob asked Randy about the barriers commonly faced by organizations looking to implement value chain management. Randy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include ______________.
a. reluctance to share information
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