Question 1. To achieve its goal of increased market share, Krispy Kreme launched a program in

1.

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

A) controlling

B) leading

C) focusing

D) planning

E) organizing

2.

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

A) planning

B) organizing

C) leading

D) human resources management

E) controlling

3.

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

A) planning

B) organizing

C) controlling

D) motivating

E) leading

4.

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

A) supervising manager

B) top manager

C) first-line manager

D) middle-level manager

E) department manager

5.

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

A) supervising manager

B) top manager

C) first-line manager

D) middle manager

E) business line manager

6.

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

A) top managers

B) middle managers

C) vice presidents

D) team leaders

E) first-line managers

7.

Connie O’Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women’s magazines. Which informational role does O’Day perform?

A) entrepreneur

B) monitor

C) resource allocator

D) spokesperson

E) liaison

8.

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan “It’s not for girls!” The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

A) resource allocators

B) entrepreneurs

C) disturbance handlers

D) liaisons

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