Question 1. You are the HRM manager in a company with a highly di

1. You are the HRM manager in a company with a highly diverse workforce. Over lunch you are explaining to a Caucasian, middle-class, line manager that she needs to use different training techniques with her Hispanic employees than with her black employees because of the difference in their cognitive structures. By “cognitive structures,” you mean:

a) their personality traits.

b) the way they perceive and respond to the world around them.

c) their social and economic grouping.

d) those individual characteristics over which they have little or no control.

e) their problem-solving abilities.

2. Fundamentally, diversity:

a) consists of those elements in our lives over which we have no control, but which make us individuals.

b) is caused by the choices we make about our lifestyles, etc., that make us who we are.

c) is all the human characteristics that make us who we are.

d) is simply another term for affirmative action in the workplace.

e) is another term for “stereotype”.

3. Jorge is from Guatemala. Amanda, an American co-worker, assumes that Jorge, (and all Guatemalans) are just like her two Latina friends, and that the three share the same abilities, likes, and dislikes. Amanda is guilty of:

a) discrimination.

b) stereotyping.

c) harassment.

d) closed-mindedness.

e) a and b

4. An important diversity issue is understanding the distinction between diversity and the source of diversity. Which of the following is an example of diversity?

a) Terrance believes men should lead group discussions. Cami thinks gender is irrelevant to leadership.

b) Marshall and Patty attended parochial school as children and readily accept authoritarian leadership.

c) Jesus enjoys hot spicy food because he is a Latino.

d) Carla does well in mathematics because she is an Asian-American.

e) All of the above are examples of the sources of diversity.

5. Diversity is a function of:

a) stereotyping.

b) an individual’s group membership.

c) individual characteristics, some of which can be changed, and some over which one has no control.

d) segmented communication networks.

e) the current implementation of affirmative action programs and their quotas.

6. When identifying individual characteristics in groups of people, it is very likely that:

a) two groups will have substantial overlap with regard to any given characteristic.

b) two groups will have very little overlap with regard to any given characteristic.

c) the overlap that occurs between two groups is affected by the groups’ interactions with one another.

d) overlap is a function of two groups’ geographical closeness.

e) two groups will only have overlap if they are from the same continent.

7. The exclusion of certain people from participation in an organization because of their group membership:

a) is a legal way to eliminate some stress in the workplace caused by diversity programs.

b) is not only illegal, but may cost the organization access to creativity and experiences it wouldn’t otherwise have.

c) will legally save companies a significant amount of money.

d) should be done very carefully to avoid violating the law.

e) is only a legal option for small, privately-held companies.

8. The growing awareness of changing workforce demographic and the need to fully integrate and work effectively with nontraditional and minority employees is called:

a) equal employment opportunity.

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