Question 101. Emotional contagion occurs when:

101. Emotional contagion occurs when:

A. we mimic our nonverbal behaviours with people who are communicating with us.

B. we are required to show or hide our emotions, based on rules prescribed by the job.

C. two people experience different emotions even though they are observing the same object.

D. the communication medium has different meaning for the receiver and the sender.

E. most employees in one department or work team get sick at the same time.

[QUESTION]

102. Which of the following is a key element in emotional contagion?

A. Silence

B. Mimicry

C. Email

D. Jargon

E. Flaming

[QUESTION]

103. An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight. While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal. The verbal and nonverbal activities of the colleagues represent:

A. extremely rude communication behaviour.

B. a lack of media richness.

C. emotional contagion.

D. evidence that they have difficulty encoding their feedback message.

[QUESTION]

104. Emotional contagion has what effect in the communication process?

A. It has no effect on the communication process.

B. It provides feedback to the sender that the receiver understands and empathises with the message.

C. It reduces the amount of communication among colleagues.

D. It makes it more difficult for the receiver to receive emotional meaning about the sender’s experience.

E. It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender’s experience.

[QUESTION]

105. The capacity of a communication method to transmit information is known as:

A. media richness.

B. information overload.

C. channel frequency.

D. channel noise.

E. none of these.

[QUESTION]

106. ‘Media richness’ refers to:

A. total profits of newspapers, television networks and radio broadcasting companies within a society.

B. the data-carrying capacity of a communication medium.

C. the financial and emotional cost of transmitting a message from one person to another person within the same organisation.

D. the extent to which a message is conveyed through information technology rather than human interaction.

E. none of these.

[QUESTION]

107. Which of the following communication topics does NOT explicitly mention empathy?

A. Getting your message across

B. Media richness

C. Active listening

D. Emotional contagion

E. Silence in Japanese conversation

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[QUESTION]

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