26 May Question 20. The cause and effect relationships among critical success factors are best ca
Question
20. The cause and effect relationships among critical success factors are best captured in:
A. The balanced scorecard B. Business intelligence C. The value chain
D. The strategy map E. SWOT analysis
21. Which of the following types of organizations can most benefit from value chain analysis?
A. Service firms.
B. Not-for-profit organizations.
C. Manufacturing firms.
D. All types of organizations can benefit from value chain analysis.
22. Which of the following would not likely be a perspective of a balanced scorecard for a consumer products retailer?
A. Learning and innovation.
B. Internal processes.
C. Financial performance.
D. Customer.
E. The exploration of space.
23. Which of the following statements concerning value chain analysis is false?
A. The goal of value chain analysis is to find areas where a company can either add value or reduce cost.
B. The value chain focuses on the entire production process, as well as the sale of the product and service after the sale.
C. If a company cannot compete in a specific area of the value chain, it might consider the option of outsourcing that portion of the value chain to someone who can perform it better.
D. Throughout most industries, the most successful firms are the ones that operate within the entire value chain, thereby overseeing every aspect of the value chain for the customer.
24. Which of the following could be considered part of the value chain in a service firm?
A. Inspection of product.
B. Advertising.
C. Raw materials.
D. Customer service.
E. Advertising and customer service.
25. When performing value chain analysis, which of the following should a company not take into account?
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