Question 36. Which of the following is one of the key elements that make t

36. Which of the following is one of the key elements that make the current business landscape different from the past?
A. Diversity
B. Collaboration across organizational boundaries
C. Quality
D. Cost competitiveness
E. Speed

37. Successful CEO’s know that the change from a local to a global marketplace is
A. irrelevant to today’s business environment.
B. irreversible.
C. unchanging.
D. slowing.
E. no different than it has been over the last three decades.

38. Globalization is an issue primarily for
A. large transnational firms.
B. medium-sized transnational firms.
C. small transnational firms.
D. domestic firms with overseas sales.
E. all firms.

39. Which of the following statements about the Internet is true?
A. The Internet always makes things easier.
B. The Internet drives down costs.
C. The Internet’s only impact is on business as a whole.
D. All email messages are emergencies.
E. People connected to the Internet should respond to email messages immediately.

40. _________ is the set of practices aimed at discovering and harnessing an organization’s intellectual resources—fully utilizing the intellects of the organization’s people.
A. Knowledge management
B. Collaboration
C. Innovation
D. Service management
E. Communication management

41. Which of the following statements about collaboration is true?
A. Collaboration occurs only within the boundaries of the organization.
B. It is unrealistic to think that the company can collaborate with its customers.
C. Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D. Collaboration is an important process of knowledge management.
E. Collaboration outside of the organization is out of the question because of the risk of disclosing trade secrets.

42. __________ is the introduction of new goods and services.
A. Collaboration
B. Invention
C. Innovation
D. Adaptation
E. Production life cycle

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