25 May Question 61. TQ requires _____ coordination between organizational un
Question
61. TQ requires _____ coordination between organizational units.
a. parallel
b. vertical
c. horizontal
d. complementary
62. The traditional way of viewing an organization is by surveying the _____ —by keeping an eye on an organization chart.
a. vertical dimension
b. horizontal dimension
c. number of employees
d. organizational culture
63. _____ refers to both incremental changes, which are small and gradual, and breakthrough, or large and rapid, improvements.
a. Quality circles
b. Process innovation
c. Continuous improvement
d. Quality leaps
64. Training and determining employee satisfaction are examples of:
a. human resources management practices.
b. data and information management.
c. strategy deployment.
d. leadership infrastructure.
65. In the context of total quality, an organization’s stakeholders include all of the following EXCEPT:
a. society.
b. customers.
c. suppliers.
d. competitors.
66. TQ practices can be classified into basic areas of management that are generic to any organization. Which of the following is NOT one of them?
a. Strategic planning and design of organizational and work systems
b. Customer engagement and knowledge acquisition
c. Advertising and public relations
d. Process management
67. Which of the following statement is INCORRECT about traditional management?
a. It associates quality only with manufacturing and engineering.
b. It views people as an interchangeable commodity.
c. It rewards individual performance rather than teamwork.
d. It views suppliers as partners.
Answer: d
AACSB: Reflective Thinking Skills
68. New management styles associated with total quality include all of the following characteristics EXCEPT:
a. empowering employees.
b. emphasizing postproduction inspection.
c. building quality into work processes.
d. understanding internal customer requirements.
69. According to the text, planning, execution of plans, assessment of progress, and revision of plans based upon assessment findings are the four stages in a _____.
a. quality circle
b. learning cycle
c. quality cycle
d. process improvement loop
70. Which of the following is defined as continually expanding its capacity to create its future?
a. Learning organization
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