26 May Question 86. (p. 105) Emotional disagreement directed toward other people is: A
Question
86. (p. 105) Emotional disagreement directed toward other people is:
A. Cooperation
B. Affective conflict
C. Compromise
D. Collusion
E. Disillusionment
87. (p. 105) The most constructive type of conflict is ______________ conflict.
A. No
B. Emotional
C. Cognitive
D. Effective
E. Dialectic
88. (p. 105) In an effort to combat groupthink and an overall lack of creativity, the group leader assigned Tiffani to the task of criticizing ideas throughout the meeting. Tiffani was playing the role of:
A. Conflict manager
B. Devil’s advocate
C. Dialectic
D. Conflict antagonist
E. All of the above
89. (p. 105) When two of your employees consistently disagree with each other to the point of developing anger and bitterness which impacts the work group, it is a case of: ________.
A. Cognitive conflict
B. Affective conflict
C. Devil’s advocate
D. Dialectic approach
E. Brainstorming
90. (p. 105) The dialectic method requires that:
A. People present contrary arguments in order to force investigation of the alternative under consideration
B. A debate between two conflicting courses of action be held
C. Conflict generated within the group be minimized
D. Conflict generated within the group be maximized
E. The leader perform the role of peacekeeper
91. (p. 105) In an attempt to make a conflict between two employees less personal and emotional, their manager assigns each of them to approach a problem from a different viewpoint. This is an example of using the ____________ approach.
A. Cognitive conflict
B. Affective conflict
C. Devil’s advocate
D. Dialectic approach
E. Groupthink
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