Question 91. (p. 27) The set of skills composed of understanding yourself, managing yourself and deali

91. (p. 27) The set of skills composed of understanding yourself, managing yourself and dealing
effectively with others is called:
A. Self reliance
B. Social capital
C. Emotional intelligence
D. Career management
E. Social management
92. (p. 27) Which of the following is NOT a component of emotional intelligence?
A. Understanding your own strengths and limitations
B. Dealing with your own emotions
C. Showing empathy
D. All of the above are components of emotional intelligence
E. None of the above are components of emotional intelligence
93. (p. 27) A common complaint about leaders, especially those who are newly-appointed is that
they lack which of the following?
A. Emotional understanding
B. Empathy
C. Feedback
D. Decision making
E. Self control
Chapter 01 – Managing
94. (p. 27) Which of the following is NOT a recommendation for forging a successful career?
A. Be both a specialist and a generalist
B. Be self-reliant
C. Be consistent
D. Actively manage your relationship with your organization
E. All of the above are correct
95. (p. 28) Being self-reliant means:
A. Finding new ways to make your overall performance better
B. Respond when others have innovative ideas
C. Always wait for orders from higher in the organization
D. Always respond when change is evident
E. Respond before orders come from higher in the organization
96. (p. 29) Goodwill stemming from social relationships is called
A. Social empathy
B. Social capital
C. Emotional intelligence
D. Capital improvement
E. Capital empathy
Chapter 01 – Managing
97. (p. 29) Which of the following provides a common path to career success in business today?
A. Taking a pure specialist approach
B. Engineering
C. Being a generalist without having any specialized knowledge
D. A synthesis of various specialized functions into general management
E. None of the above
98. (p. 29) When you view yourself as an employee and expect your employer to tell you what
to do and give you pay and benefits, you are acting as a(n):
A. Active contributor in a productive relationship
B. Agent for social capital
C. Passive employee
D. An example of an emotionally intelligent employee
E. All of the above
99. (p. 31, Figure 1.2) Actively managing your relationship with your organization includes
managerial actions including:
A. Delivering strategic value
B. Building a dynamic organization
C. Mobilizing people
D. Learning and changing
E. All of the above are correct
Chapter 01 – Managing
100. (p. 32) Ultimately, Dick Daniels of Capital One was rewarded in his career because he:
A. Started his own company
B. Declined an offer from Steve Jobs to build a company
C. Become an accountant
D. Took on various jobs in his field, rather than seeking promotions
E. None of the above
Chapter 01 – Managing
Essay Questions
101. (p. 9) “We have moved from an economy of hands to an economy of heads.” Do you agree
with this statement? Explain.
Answer will vary
102. (p. 10-11) List and describe several ways organizations collaborate across boundaries.
Answer will vary
103. (p. 11-17) List and explain each of the four keys to managing for competitive advantage.
Answer will vary
104. (p. 19-22) Briefly describe each of the four key management functions.
Answer will vary
Chapter 01 – Managing
105. (p. 25-26) At which level of management will you find conceptual and decision skills most
utilized? Why?
Answer will vary
106. (p. 26-32) What should you do to forge a successful, gratifying career? Briefly explain each
aspect.
Answer will vary
Chapter 01 – Managing
Multiple Choice Questions
Use the following to answer questions 107-109:
Always Beautiful is a newly-formed multinational cosmetics company. The primary aim
of the organization is to provide natural cosmetics for women of all ethnic backgrounds
and nationalities. The company’s leaders have hired you to assist them in setting up their
organization.
107. (p. 12-13) Leadership at Always Beautiful wants to maintain a strong competitive advantage
in their industry. When they decide to consistently introduce new goods and services to the
market, which of the fundamental success drivers are they using?
A. Innovation
B. Quality
C. Speed
D. Cost competitiveness
E. Efficiency
108. (p. 19) The company’s founder believes that the one thing she will have to focus on as
manager is to be efficient. What advice should you give the founder?
A. That efficiency is the only key to her success as a manager
B. That effectiveness, not efficiency is the only key to success as a manager
C. That the best managers maintain a clear focus on both effectiveness and efficiency
D. That whether efficiency or effectiveness is most important depends on the industry in
which you operate

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