Question ITm301 all discussions Subscribe

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Knowledge-Sharing Tools Subscribe

We live in an information age when infinite quantities of facts are widely available to anyone who can use a computer. We all have now the difficult task to compete in this information age where knowledge sharing within an organization could make a difference.

In your first posting, you are expected to provide one example of some kind of information technology tool that helps organizations share knowledge. Here you have a website that could give you some examples. http://www.kstoolkit.org/KSTools Describe the knowledge sharing tool and discuss its benefits.

In your second posting comment on the different knowledge sharing tools presented by your classmates and compare and contrast at least two with yours. Highlight the ability to share knowledge.

Module 2 Discussions

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Decision Making and Information Politics Subscribe

As IT applications become more reutilized all across the board, one of the interesting features are the occasional employees who know more than the IT staff about some critical thing, often many of them. Communication between staff and IT then becomes much more complicated, because the balance of power between the two groups based on the dependence of staff on IT for help and support breaks down. While there is certainly nothing wrong with knowledge about technology it can lead to mixed messages, confused goals, feelings of lack of appreciation and lack of support, and generally less than effective maintenance of IT across-the-board. We certainly don’t want to discourage our staff from acquiring technical knowledge, but we also don’t want them to use that knowledge as a political weapon against IT’s control of IT. Or do we? Maybe it’s a good thing to have a level of stress between staff and IT if it serves to keep both groups on their toes and trying to outdo each other.

At any rate, user support isn’t just looking after the least technological staff; increasingly, it’s also providing for the power users, and those who would be power users. Have you had any experience with this knowledge-based tension between staff and IT? Even if you haven’t, can you see how it could be a problem? What should we be doing about it?

We’ll be interested in your ideas here.

(Note: Students are STRONGLY encouraged to respond to each others posts and to ask each other questions based on their posts. Obviously, the earliest posters will have to respond to the “seed” question to get the discussion started. But subsequent posters should read through all the previous responses and can respond to something in a previous post rather than the “seed” question. For example, if you have had a similar problem as a previous poster or disagree with a point that a previous poster made, you can respond directly to the previous poster and get credit for participating in the discussion.)

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Information Politics: By “politics”, we mean here the processes by which scarce resources are allocated and distributed. For example, information systems can be as simple as a spreadsheet used to keep track of a budget or as complex as a system to track battlefield information in a war zone. What is your experience(s) with some of the “Politics of Information” and how they can be used to facilitate organizational purposes? (Or in some instances, hinder them?)

Module 4 Discussions

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What do you think are the most important devices or systems to enhance network security? For example; biometrics, anti-virus software, common access cards, login authentication, etc. Why do you think your choice of device or system is important?

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