17 Jun Question Multiple Choice Questio
Question
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. Health care concerns shared by the U.S., China and India include concerns over ____________.
a. the consolidated financial mechanism
b. lack of spending at the local level
c. the low number of specialists
d. lifestyle issues and behaviors
2. Investor-owned facilities comprise about ____________ percent of the hospital sector.
a. 15-20
b. 30-35
c. 55-60
d. 75-80
3. Organizations within the health care industry have increasingly consolidated into ____________
over the past two decades with the stated objective of being more efficient, but may not operate
as such.
a. community care centers
b. corporations
c. systems
d. foundations
4. Schools of management thought have evolved over the past ____________ to provide
conceptual maps of how to deal with internal and external challenges.
a. century
b. decade
c. year
d. None of the above.
5. The Human Relations School ascertains that in order to improve productivity, management
must ____________.
a. implement the top-down control of work
b. minimize the input of workers
c. offer monetary incentives
d. understand the informal organization of workers
6. This school of management is also known as the “Neo Weberian” model:
a. classical school
b. human relations school
c. decision-making school
d. scientific school
7. Sociologists have long taken the _____________ in describing the embeddedness of human
behavior in social relationships.
a. social network approach
b. systems approach
c. perspectives approach
d. None of the above.
8. The decision-making school is focused on _____________.
a. physicians
b. middle managers
c. top executives
d. blue collar workers
9. One school of modern strategic management encompasses an emphasis on _____________.
a. industry net-worth
b. top-down decision making
c. industry structure and competitive forces
d. deliberate corporate rationality
10. _____________ (INDs) can fill the structural hole between independent physician groups who
can jointly develop and implement care management practices.
a. Integrated delivery networks
b. Independent doctor networks
c. Interdependent development networks
d. Independent decision networks
11. _____________ are a domain in which strong professional forces confront a host of
institutional and market forces.
a. HPRs
b. PHOs
c. ISMs
d. All of the above. 7
Final Examination
HCA 320 Essentials of Managed Care
12. ____________ can be defined as the process in which one engages others to set and achieve a
common goal, often an organizationally defined goal.
a. Management
b. Leadership
c. Power
d. None of the above.
13. ____________ provide supervision directly to care providers.
a. Front-line mangers
b. Top managers
c. Middle managers
d. All of the above.
14. ____________ have responsibility for entire units within the health care organization.
a. Front-line mangers
b. Top managers
c. Middle managers
d. All of the above.
15. An example work plan is also known as a ____________ Chart.
a. Gantt
b. Weber
c. Levy
d. management
16. One of the key roles of the C-Suite is to interact with key ____________.
a. external stakeholders
b. managers
c. union leaders
d. producers
17. A critical role of leadership is ____________ setting.
a. agenda
b. mission
c. objective
d. goal 8
Final Examination
HCA 320 Essentials of Managed Care
18. Which of the following is not a step in the strategic problem solving process?
a. define the problem
b. set the overall objective
c. conduct a root cause analysis
d. all are steps in the strategic problem solving process
19. Performance outcomes in health care are classified into three major categories:
(1) patient-related, (2) staff-related, and (3) ____________-related.
a. community
b. stakeholder
c. government
d. management
20. The complexity and difficulty of leading health care organizations (HCOs) in a dynamic world
has spurred interest in identifying _____________.
a. avenues of change
b. competencies
c. novel health practices
d. directives
21. Studies have identified two types of support that those in leadership roles must provide for
successful change: instrumental and _____________ support.
a. industrial
b. proactive
c. interpersonal
d. unconventional
22. Processing the stress related to leadership action is recommended as a routine approach to
self-_____________ in leadership positions.
a. fulfillment
b. care
c. destruction
d. motivation
23. Service lines are programs that are organized around _____________.
a. technologies
b. diseases
c. patient populations
d. All of the above.9
Final Examination
HCA 320 Essentials of Managed Care
24. The purpose of ____________ is to bring people together, while avoiding the negative effects
of differences in power of different participants and of limits in perspectives of each
department and level in the hierarchy.
a. parallel organization
b. informed consent
c. process evaluation
d. external organization
25. ____________ is the coordination of activities among organizational units, including the
management of conflicts among the units.
a. Specialization
b. Integration
c. Interdependence
d. All of the above.
26. ____________ are programs that are organized around diseases or conditions, patient
population or technologies.
a. Service lines
b. Delivery systems
c. Parallel systems
d. None of the above.
27. ____________ organizational structures maintain their traditional functional structures and
create program structures for just one or two programs.
a. Divergent
c. Duplicate
b. Decentralized
d. Hybrid
28. ____________ is the specification of the training required to perform work.
a. Standardization of work
b. Standardization of skills
c. Standardization of compliance
d. Standardization of competence10
Final Examination
HCA 320 Essentials of Managed Care
29. ____________ is/are the exchange of information about work performance between two people
who are not in a hierarchical relationship.
a. Consensual agreement
b. Mutual adjustment
c. Shared objectives
d. Alienated forces
30. _____________ coordination captures aspects of both the programming and feedback
approaches to coordination.
a. Alliance
b. Conditioned
c. Relational
d. Intuitive
31. The state of feeling or thinking in which one is energized or aroused to perform a task or
engage in a particular behavior is _____________.
a. motivation
b. power
c. leverage
d. None of the above.
32. _____________ can be useful in collecting information about beliefs and attitudes as long as
they are anonymous and there is assurance the results will be acted on.
a. Interviews
b. Employee surveys
c. Public forums
d. Suggestion boxes
33. The four central components of expectancy theory are _____________.
a. job outcomes, victories, implementation and expectancy
b. job outcomes, valences, instrumentality and expectancy
c. job security, valences, implementation and eagerness
d. job security, valences, instrumentality and expectancy
34. _____________ is the most important defining characteristic of health care professionals.
a. Autonomy
b. Determination
c. Competence
d. Creativity11
Final Examination
HCA 320 Essentials of Managed Care
35. One of the best ways to motivate physicians include _____________.
a. distributing guidelines and protocols
b. financial incentives
c. traditional medical education programs
d. reminders and feedback
36. The causes of motivational problems often fall into three categories: 1) inadequate
definition of the desired performance, 2) impediments to employee performance and
3) _____________.
a. too much autonomy
b. inadequate performance-reward linkages
c. internal review structures
d. behavioral shortcomings
37. ____________ involves “directed autonomy” whereby individuals or teams are given an overall
direction yet considerable leeway concerning how they go about following that direction.
a. Allotment
c. Enforcement
b. Engagement
d. Empowerment
38. ____________ is when altering certain aspects of the job may satisfy employees’ psychological
needs and motivation.
a. Job description
b. Job finalization
c. Job redesign
d. All of the above.
39. Team goals and their accompanying tasks can be categorized according to ____________,
complexity, and diversity.
a. goal direction
b. goal clarity
c. standardization
d. aptitude
40. Formal groups are formally recognized, organizational based social systems that are task
oriented with specific purpose and produce measurable _____________.
a. outcomes
b. needs
c. jobs
d. None of the above.12
Final Examination
HCA 320 Essentials of Managed Care
41. Effective team performance is dependent upon a team’s ability to form ____________ with
other teams in a positive and productive manner.
a. municipalities
b. intergroup relationships
c. intragroup dynamics
d. independence
42. ____________ leadership is the legitimate authority given to a team member.
a. Formal
b. Official
c. Informal
d. Direct
43. Members carrying out ____________ activities are involved in general scanning for ideas and
information about the external environment.
a. ambassador
b. functional
c. scouting
d. locating
44. A ____________ is a member of a team who obtains the benefits of group membership but
does not accept a proportional share of the costs of membership.
a. slacker
b. lazy person
c. free rider
d. leader
45. Which theory of motivation model includes hygiene factors?
a. McClelland’s model
b. Keller’s model
c. Maslow’s model
d. Herzberg’s model
46. _____________ group technique and Delphi technique elicit group members’ opinions prior to
judgments about those opinions.
a. Normal
b. Biased
c. Unbiased
d. Nominal13
Final Examination
HCA 320 Essentials of Managed Care
47. The ____________ stage of team development is characterized by disagreement, counter-
independence and the need to manage conflict.
a. storming
b. forming
c. adjourning
d. performing
48. ____________ described communication as mostly a linear process.
a. Plato
b. Plutarch
c. Aristotle
d. Socrates
49. According to the well-known management theorist, Nitin Nohria, effective leaders know
how and when to use each of ____________ means of persuasion.
a. Plato’s
b. Aristotle’s
c. Plutarch’s
d. Socrates’s
50. People respond to ideas that are easy to visualize because they can be recalled from memory
more readily. This is an example of the ____________ phenomenon.
a. association
b. photographic
c. availability
d. optical
51. After simplicity, the second most important quality of one’s message is _____________.
a. complexity
c. vividness
b. brevity
d. uniqueness
52. One reason that broad involvement of many different stakeholders is crucial to the success of
a communicator is that stakeholders can ______________.
a. determine their worth
b. demand better benefits
c. reluctantly comply
d. offer their expertise14
Final Examination
HCA 320 Essentials of Managed Care
53. The issue of broad representation generally becomes more important as an organizational
initiative moves into the ___________ phase.
a. origination
b. implementation
c. scouting
d. planning
54. A weakness of ____________ is that it is not appropriate for exploring a particular idea or
proposal in depth.
a. structured interviews
b. focus groups
c. open-ended interviews
d. interview design
55. _____________ explains how information spreads.
a. Hierarchy
b. Collapsing
c. Contagion
d. Staggering
56. Real-time team meetings are venues where _____________ communication takes place.
a. enhanced
b. all-channel
c. structured
d. circle
57. Which of the following is not a method used in managing organizational communication?
a. open-ended interviews
b. structured interviews
c. one-minute essays
d. All the above.
58. This rests on a fundamental principle that practitioners and institutions that produce the best
outcomes should receive more money than those who underperform.
a. pay-for-performance
b. pay-for-outcome
c. pay-for-efficiency
d. pay-for-quality15
Final Examination
HCA 320 Essentials of Managed Care
59. Emotional ____________ occurs when emotions are transmitted from one party to another.
a. reaching
b. passage
c. displacement
d. contagion
60. ____________ is the tendency for others to exchange equal levels of goods and services.
a. Bartering
b. Sharing
c. Reciprocity
d. Fairness
61. _____________ involves acquisition of knowledge or skills through study, instruction or
experience.
a. Learning
b. Research
c. Studying
d. None of the above.
62. The three strategies that are the most common when individuals engage another party and
seek resolution are ____________.
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteDemy. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.
About Writedemy
We are a professional paper writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework. We offer HIGH QUALITY & PLAGIARISM FREE Papers.
How It Works
To make an Order you only need to click on “Order Now” and we will direct you to our Order Page. Fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Are there Discounts?
All new clients are eligible for 20% off in their first Order. Our payment method is safe and secure.