25 May Question Page 1 Question 1.1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s? (Points : 6)
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Page 1
Question 1.1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s? (Points : 6)
Team-based initiatives
Process-improvement efforts
Design-quality reviews
inspection
Question 2.2. (TCO 1) The lack of which of the following is a reason why some companies fail at implementing TQM? (Points : 6)
Teamwork
Education and Training
Long term commitment
All of the above
Question 3.3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm? (Points : 6)
Sales
Purchasing
Tool Engineering
None (All answers have a role.)
Question 4.4. (TCO 2) When morale is _____, service excellence is _________. (Points : 6)
high, high
low, high
low, low
bad, good
Question 5.5. (TCO 3) The purpose of the Malcolm Baldrige National Quality Award includes which of the following? (Points : 6)
To recognize the achievements of high-quality companies
To establish guidelines and criteria for evaluation of quality-improvement efforts
To provide detailed information on how award-winning enterprises achieved success
All of the above
Question 6.6. (TCO 3) ISO 9000 recertification is required every _____. (Points : 6)
three years
five years
seven years
nine years
Question 7.7. (TCO 4) _____ considered top management’s commitment to quality an absolute necessity for TQM. (Points : 6)
Deming
Crosby
Juran
All of the above
Question 8.8. (TCO 4) The primary reason for Deming’s position that slogans should be eliminated is which of the following? (Points : 6)
They create adversarial relationships.
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