26 May Question Publisher: McGraw-H i II1I rwi n SAM 554
Question
Publisher:
McGraw-H i II1I rwi n
SAM 554
Employee Training and Development
Text: Employee Training and Development
Fifth Edition, 2010
ISBN: 13: 978-0-07-353034-5
Authors:
Raymond A. Noe
Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. Traditionally, the category of training emphasized by the most companies is:
basic and advanced skills.
orientation.
safety.
legally-mandated.
2. Which of the following is not one of the job-related competencies critical for successful job performance?
Innovation
Knowledge
Skills
Behaviors
3. is linked to strategic goals and objectives and benchmarks its training programs against those of other companies.
Total Quality Management training
Continuous learning
High-leverage training
Six Sigma training
4. involve(s) measuring progress with data, designing methods and processes to meet internal and external customers, and promoting cooperation with vendors, suppliers and customers.
ISO 9000
TQM
Quality Circles
ISO 100-15
5. Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?
Strategic planning
Measurement, analysis and knowledge management
Work force focus
Customer and market focus
6. is a set of standards regarding how to establish quality standards and how to document work processes.
Six Sigma
TQM
The Malcolm Baldrige award
ISO 9000
7.
______ are teams separated by time, culture, organizational boundaries and that rely on technology.
Quality circles
High performance work teams
Virtual teams
Six Sigma teams
According to the 2004 ASTD Competency Model, which of the following is not one of the four roles of a training professional?
Change agent
Project manager
Business partner
Professional specialist
According to Noe, the component(s) of human capital that creates the greatest value for business is:
cognitive knowledge and advanced skills.
system understanding and self-motivated creativity.
conscientiousness and cognitive knowledge.
self-motivated creativity.
10. ______ may specify customers served and values received by customers.
Vision
Values
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