Question Publisher:  Pearson Prentice Hall

Publisher:
Pearson Prentice Hall

BAM 562
Modern Management
Text: Modern Management: Concepts and Skills
Twelfth Edition, 2012
ISBN-10: 0132176319
Authors:
Samuel C. Certo and S. Trevis Certo

Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. is the management function through which managers compare present performance to preestabl ished performance standards.
Organizing
Planning
Controlling
Monitoring
I nfluenci ng
2. Which of the following is an error managers make during the controlling stage of management?
Establishing improper communication networks
Not exploring enough viable alternatives for reaching objectives
Not taking the time to communicate properly with organization members
Not establ ish ing departments appropriately
Not monitoring progress in carrying out plans
3. resources refer to the machines used during the manufacturing process.
Capital
Hardware
Monetary
Raw material
Technology
4. resources refer to the ingredients used directly in the manufacturing of products.
Capital
Technology
Raw material
Hardware
Monetary
5. According to Katz, human skills are required for
understanding how changes in one part of the organization affect the rest of it
working with individual and group interests
understanding how the organization relates to its environment
designing work processes and procedures
applying specialized knowledge and expertise to work-related techniques

6. According to Katz, technical skills involve _
understanding how the organization relates to its environment
applying specialized knowledge and expertise to work-related techniques
understanding how changes in one part of the organization affect the rest of it
working with people, both individuals and groups, to achieve organizational goals
working with people, but not their attitudes and communication
7. People-related activities within an organization include _
consulting when making decisions
clarifying objectives of jobs in organizations
proposing new strategies and vision
short-term planning
encouraging innovative thinking
8. skills involve acting considerate, showing sympathy when someone is upset or anxious,
and provid i ng encouragement.
Developing
Clarifying roles
Recognizing
Supporting
Consulting
Sarah has been working full-time at Eves Golf Inc. for three years. While in college, she worked as a part-time employee at Burger King and as an office assistant for a manufacturing organization. She was recently promoted to manager, and manages a small team that is responsible for procuring raw materials for their line of golf bags, hats and other accessories. Considering that careers evolve through a series of stages, in this scenario Sarah’s career is at the stage.
decline
maintenance
establishment
plateauing
exploration
10. The Gilbreths aimed to increase worker efficiency by _
reducing the number of movements taken to accomplish a task
i nstituti ng the piece-rate system for remuneration
enforcing minimum criteria for the types of workers hired for a job
encouraging teamwork rather than individual work
understanding what motivates employees to complete a task

11. Which one of the following conclusions was drawn by the experimenters from the bank wiring observation room experiment?
The subjects did not find working in the test room enjoyable.
Human factors within organizations could significantly influence production.
Improved working conditions resulted in increased production.
Social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives.
Members of the work group pressured one another to work harder so that each group member would receive more pay.
The Hawthorne Studies sparked the , a people-oriented approach to management in which the interaction of people in organizations is studied to judge its impact on organizational success.
behavioral study movement
motion studies initiative
“one best way” model
human relations movement
scientific management movement
Dress codes are a contentious subject in workplaces with Gen Y workers favoring a more casual style than older workers, who are often uncomfortable with the idea of wearing casual clothes to work. Human resources departments often find it difficult to enforce company dress codes appropriately. Managers find that one of the ways to address this situation is using the contingency approach. Which of the following is the best example of the contingency approach
to management?
Rotec Inc. requires all employees to dress formally throughout the week and allows business c

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