Question Question 1 Allison just received a weekly status update from Sally, o

Question 1

1. Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?

   		Email Sally asking if she has any questions
   		Send Sally a new list of projects to work on
   		Write Sally back saying, “this looks great”
   		Meet with Sally to briefly review the update

3 points 

Question 2

1. At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

   		Communicating
   		Delegating
   		Recieving feedback
   		Giving feedback

3 points 

Question 3

1. Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

   True

   False

3 points 

Question 4

1. In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

   		Upward.
   		Horizontal.
   		Informal.
   		Downward.

3 points 

Question 5

1. Upward communication involves:

   		Giving directions.
   		Asking questions.
   		Making decisions.
   		Providing training.

3 points 

Question 6

1. Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

   		Downward communication
   		Upward communication
   		Lateral communication
   		Grapevine communication

3 points 

Question 7

1. According to Herzberg, elements that are intrinsic in a job that promote job performance are:

   		Social factors.
   		Stimulus factors.
   		Motivation factors.
   		Hygiene factors.

3 points 

Question 8

1. According to Maslow’s Hierarchy of Needs Theory, a person must satisfy physiological needs before attempting to satisfy security needs.

   True

   False

3 points 

Question 9

1. Bettina’s supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:

   		Job rotation.
   		Job enlargement.
   		Job enrichment.
   		Job security.

3 points 

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