14 Jun Question QUESTION 1 As compared with disciplinary a
Question
QUESTION 1
As compared with disciplinary action, counseling is:
always appropriate as a first step in dealing with any sort of infraction
a process that sometimes leads into a formal disciplinary step
just as likely to result in punishment
should occur immediately before a written warning is issued
0.5 points
QUESTION 2
In dealing with so-called deadwood in an inherited department, the supervisor:
is justified in immediately laying off under-performing employees
helps such employees seek transfer to other departments
calls upon the department of human resources to recommend what to do regarding such employees
places such employees on notice that they are given a brand-new start and that policies will be reasonably enforced
0.5 points
QUESTION 3
Low-level infractions that usually call for an oral warning include:
absenteeism and tardiness
unexcused absences
negligence
performance of personal business on work time
0.5 points
QUESTION 4
The supervisor who is attempting to achieve a satisfactory collaborative confrontation should:
open the discussion by stating what you want out of this meeting and the absolute minimum you will accept
let the other party save face by leaving with something of value
begin by addressing the most contentious or controversial points up front
make certain it is done within your “territory” and that you are coming from a more knowledgeable position
0.5 points
QUESTION 5
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