Question Question 1 of 25 4.0/ 4.0 Points

Question 1 of 25

4.0/ 4.0 Points

Environmental scanning is a:

A.Planning process

B.Organizing process

C.Leading process

D.Controlling process

Answer Key:

Question 2 of 25

4.0/ 4.0 Points

Conscientiousness is the one personality trait that uniformly predicts:

A.How highly adaptable to change a person is

B.How highly motivated a person is to learn a new skill

C.How highly detailed a person will be

D.How highly performance oriented a person will be

Answer Key:

Question 3 of 25

4.0/ 4.0 Points

Why should managers understand how visual perception may be biased?

A.Managers have a tendency to compare and contrast objects and people to each other.

B.Managers are prone to errors and biases when perceiving themselves.

C.Managers rely on their visual perception to form their opinions about people and objects around them.

D.Bias in visual perception tends to interfere with the management process.

Answer Key:

Question 4 of 25

4.0/ 4.0 Points

How we perceive others will shape our behavior, which in turn:

A.Will shape the behavior of the person we are interacting with

B.Will lead to undue success or failure

C.May lead to wrong inferences about objects in our environment

D.Will lead to generalizations

Answer Key:

Question 5 of 25

4.0/ 4.0 Points

Exit interviews are often conducted by:

A.Employee manager

B.Human resources representative

C.Outside consultants

D.Top management

Answer Key:

Question 6 of 25

4.0/ 4.0 Points

Managers need to consider the individual and the situation when making:

A.Organizing decisions about the job

B.Leading decisions about the organization

C.Controlling decisions about the departments

D.Planning decisions about the strategies of the company

Answer Key:

Question 7 of 25

4.0/ 4.0 Points

Motivating employees is a managerial function of:

A.Leading

B.Controlling

C.Organizing

D.Planning

Answer Key:

Question 8 of 25

4.0/ 4.0 Points

How much of a manager’s time is spent communicating?

A.10-25%

B.25-50%

C.50-90%

D.90-100%

Answer Key:

Question 9 of 25

4.0/ 4.0 Points

A downside of the office grapevine is:

A.Information is not accurate

B.Managers do not participate in the exchange of information

C.The grapevine lacks a specific sender

D.The informal structure hinders communication

Answer Key:

Question 10 of 25

4.0/ 4.0 Points

Stories can serve to reinforce and perpetuate an organization’s culture, which is part of the POLC function of :

A.Planning

B.Organizing

C.Leading

D.Controlling

Answer Key:

Question 11 of 25

4.0/ 4.0 Points

According to one study, what percent of a receiver’s comprehension of a message is based on the sender’s actual words?

A.3%

B.5%

C.7%

D.10%

Answer Key:

Question 12 of 25

4.0/ 4.0 Points

Which of the following is not an example of a medium rich communication channel?

A.Handheld devices

B.Blogs

C.Written letters and memos

D.Legal documents

Answer Key:

Question 13 of 25

4.0/ 4.0 Points

Communication within an organization flows:

A.Upward

B.Downward

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